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UX Lead

Qatar Airways
Baladiyat ad Dawhah, QAT
Senior
Onsite
Discovered 2 weeks ago
UX designInteraction designInformation architectureDesign systemsFigmaPrototyping
Free

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UX designInteraction designInformation architecture
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About the Role

The UX Lead will lead strategy, design, and delivery for customer-centric digital retail experiences.

The portfolio covers eCommerce, mobile, customer-facing channels, and omnichannel retail journeys.

The role supports customer satisfaction, commercial performance, and digital retail transformation.

Key Responsibilities

  • Lead UX strategy and design execution across eCommerce websites, mobile platforms, and digital retail touchpoints.
  • Collaborate with stakeholders, product owners, business analysts, and technology teams to define customer experience requirements.
  • Conduct customer research, journey mapping, ideation, prototyping, usability testing, and validation.
  • Create user flows, wireframes, mock-ups, interactive prototypes, and mobile-first responsive designs.
  • Use customer insights, analytics, usability testing, and behavioural data to improve engagement, satisfaction, and conversion.
  • Identify customer pain points and create solutions balancing user needs with business objectives.

Required Qualifications

  • Bachelor’s degree or equivalent with a minimum of 5 years of job-related experience.
  • Expertise in UX design, interaction design, information architecture, and design systems.
  • Advanced proficiency in Figma and modern prototyping tools.
  • Strong understanding of user-centred design methodologies and design thinking.
  • Deep understanding of mobile-first, adaptive, and responsive design principles.
  • Portfolio demonstrating customer-facing digital experiences, UX leadership, and measurable business impact.
  • Hands-on experience with prompt engineering and generative AI development practices.

Preferred Qualifications

  • Eight or more years in software development with key roles in UX design is preferred.
  • Retail and hospitality experience, especially with luxury brands, is advantageous.
  • Airline industry experience is advantageous but not essential.
  • Experience with analytics and customer behaviour tools is advantageous.

About Qatar Airways Group

Qatar Airways Group operates across multiple businesses and describes itself as an international community focused on growth, innovation, and customer experiences.

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