UAEN Shopping Experience Team Leader | Retail | IKEA Al Ain Jimi Mall
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Key skills for this role
About the Role
Al-Futtaim seeks a Shopping Experience Team Leader for IKEA Al Ain Jimi Mall to drive sales growth and enhance customer satisfaction. The role involves leading a team, ensuring excellent customer service, and implementing IKEA shopping methods.
Key Skills for This Role
Responsibilities
- Ensure customer guidance for easy customer flow
- Maintain waiting time and queuing policy per benchmark
- Support co workers in resolving customer complaints
- Ensure co workers provide excellent customer service
- Motivate and inspire the department team using IKEA product knowledge
- Coach co workers and support training paths
- Ensure co workers are aware of sales and service targets
- Fulfill daily tasks and monthly KPIs
- Find more effective ways to reduce costs
- Ensure department SOPs are shared with co workers
- Receive, count, and sign off cash float
- Prepare reconciliation document at end of business day
Requirements
- High School diploma or equivalent
- 3 4 years of experience in Retail, preferably in a team leadership role
- Excellent communication and interpersonal skills
- Proven problem solving abilities and proactive approach
- Good command of English; Arabic preferred
- Demonstrated leadership skills with ability to coach and develop team members
Full Job Posting
Overview Of The Role
- The Shopping Experience Team Leader drives sales growth and ensures long term profitability by fostering strong relationships with customers.
- Enhances customer satisfaction by implementing standard IKEA shopping methods and supporting the self serve concept.
- Requires motivating and leading the team with deep knowledge of IKEA's product range and services.
What You Will Do
- Ensure customer guidance for easy customer flow.
- Maintain waiting time and queuing policy per benchmark.
- Support co workers in resolving customer complaints.
- Ensure co workers provide excellent customer service and acknowledge customers.
- Motivate and inspire the department team using IKEA product range and services knowledge.
- Coach co workers, support training paths, probation periods, and key responsibilities.
- Ensure co workers are aware of targets in sales, services, and employee business plans.
- Ensure co workers are trained and can provide accurate information to customers.
- Fulfill daily tasks and monthly KPIs required by group leader.
- Find more effective ways to reduce costs.
- Ensure all department SOPs are shared with co workers.
- Receive, count, and sign off cash float; prepare reconciliation document; collaborate with Finance.
Required Skills To Be Successful
- Proactivity in identifying and solving problems.
- Exceptional customer focus and service orientation.
- Strong communication and interpersonal skills.
- Ability to lead teams effectively and coach individuals.
What Qualifies You For The Role
- High School diploma or equivalent.
- 3 4 years of experience in Retail, preferably in a team leadership role.
- Excellent communication and interpersonal skills.
- Proven problem solving abilities and proactive approach.
- Good command of English; Arabic preferred.
- Demonstrated leadership skills with ability to coach and develop team members.
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