UAEN Shopping Experience Team Leader | Retail | IKEA Al Ain

178670

Overview Of The Role

What You Will Do

• Ensure customer guidance is in place to ensure an easy customer flow.
• Ensure the waiting time and queuing policy are maintained as per benchmark.
• Support co-workers when they cannot resolve customer complaints, dealing positively and quickly with issues raised by customers.
• Ensure that co-workers are providing excellent customer service and acknowledge customers.
• Motivate and inspire the department team using knowledge of the IKEA product range and services, the local market, and IKEA customers.
• Coach co-workers, support their training paths, probation periods and coach team members on key responsibilities according to the task list.
• Ensure that co-workers are aware of targets in sales, services, and employee business plans (EBPs).
• Ensure co-workers are trained in their job and can provide accurate information to customers.
• Fulfill daily tasks and monthly KPIs, required by the group leader.
• Find more effective ways of working to reduce costs.
• Ensure all department SOPs are shared with co-workers.
• Receive, count, and sign off for cash float for the day from the Accounts Department.
• Ensure cash and coins are organized properly as per their denomination in the till.
• Prepare a reconciliation document at the end of the business day accounting for all transactions.
• Collaborate with Finance to control discrepancies and investigate them.

Required Skills To Be Successful

• Proactivity in identifying and solving problems.
• Exceptional customer focus and service orientation.
• Strong communication and interpersonal skills.
• Ability to lead teams effectively and coach individuals.

What Qualifies You For The Role

• High School diploma or equivalent.
• 3-4 years of experience in Retail, preferably in a team leadership role.
• Excellent communication and interpersonal skills are essential.
• Proven problem-solving abilities and proactive approach to work.
• Good command of the English language is required, with Arabic preferred.
• Demonstrated leadership skills, with the ability to coach and develop team members.
• We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.
• Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate
• why
• this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility.
• Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities.
• We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.
• As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process.
• We make every effort to review and respond to every application.