UAEN Resolution Representative | Retail | IKEA YAS Island
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Key skills for this role
About the Role
Greet and welcome customers on arrival at the store, ensuring shopping tools and catalogues are available. Provide bags or trollies as appropriate to facilitate the shopping jou.
Key Skills for This Role
Responsibilities
- Greet and welcome customers on arrival
- Handle routine customer complaints promptly
- Process cash, cheque, credit card, and voucher payments
- Manage returns and exchange desk
- Ensure safety of children in Smaland play area
- Prepare daily, weekly, and monthly transaction reports
Requirements
- Experience in customer service or retail
- Ability to handle cash and transactions accurately
- Good communication skills
Full Job Posting
Responsibilities
- Greet and welcome customers on arrival at the store, ensuring shopping tools and catalogues are available.
- Provide bags or trollies as appropriate to facilitate the shopping journey.
- Respond to customer needs efficiently to minimize queues.
- Handle routine customer complaints promptly and courteously.
- Greet and welcome customers on arrival at Smaland and explain the Smaland admission policy in a friendly manner.
- Make announcements and pages to customers if there is any issue with the children in the playroom area.
- Follow SOP pertaining to cash handling, receiving payment by cash, cheque, credit cards, or vouchers.
- Compute and record transactions ensuring 100% accuracy for all register transactions.
- Count and record the float before trading and upon close of trading to ensure accurate cash handling.
- Prepare daily, weekly, and monthly reports of transactions at the returns & exchange desk for reconciliation.
- Ensure customers who come to the Returns & Exchange desk perceive the policy as generous and quick.
- Handle returns and exchange issues based on own judgment and management's guidelines.
Additional Duties
- Use information from Returns & Exchange desk to detect and act upon product faults or safety issues.
- Brief the Duty Manager on complaints requiring management assistance.
- Ensure the safety of children in Smaland is the main priority, providing a safe environment.
- Adhere to all system procedures as per policy.
- Prepare reports for analyzing trends on sales, profitability, and performance of the store.
- Book IKEA services such as Home Delivery, Assembly, Measurement.
- Follow up on out of stock articles in self serve.
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