Technical Advisor - Electric Vehicle | Al-Futtaim Automotive | BYD UAE
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Key skills for this role
About the Role
Al-Futtaim Automotive seeks an experienced Technical Advisor to serve as the BYD technical expert in workshop operations. The role involves advanced diagnostics, customer interaction, warranty management, and training to ensure first-time-fix excellence.
Key Skills for This Role
Responsibilities
- Provide advanced diagnostic support to Service Advisors and Technicians
- Engage directly with customers to understand and verify vehicle concerns
- Conduct vehicle inspections and road tests to confirm symptoms
- Ensure warranty repair processes are followed and documentation submitted
- Maintain diagnostic tools and equipment
- Deliver on the job training and technical mentoring to workshop technicians
Requirements
- Experience as a technical advisor or senior technician in automotive, preferably EV
- Strong diagnostic and problem solving skills
- Knowledge of EV systems and safety standards
- Excellent communication and customer service skills
Full Job Posting
Overview
- We are looking for an experienced Technical Advisor to serve as the BYD technical expert within our workshop operations.
- Provide advanced diagnostic support to Service Advisors and Technicians, ensuring vehicle concerns are accurately diagnosed and resolved right the first time.
- Interact directly with customers to understand and verify vehicle symptoms, conduct road tests where required, and guide technicians through complex repair processes.
What You Will Do
- Engage directly with customers to understand and verify advanced vehicle concerns.
- Conduct vehicle inspections and road tests to accurately confirm reported symptoms.
- Clearly communicate diagnostic findings and repair solutions to customers.
- Build customer confidence through professional technical consultation and effective concern resolution.
- Contribute to enhanced customer satisfaction and loyalty by ensuring first time fix outcomes.
- Ensure all warranty repair processes are followed in accordance with principal and manufacturer guidelines.
- Review and validate warranty approval reports submitted by diagnostic technicians, ensuring accuracy and completeness.
- Ensure timely submission of supporting documentation required for warranty claims.
- Analyze technical reports and communicate outcomes to workshop teams.
- Act as the workshop's technical leader, providing coaching and guidance based on information received from Head Office and the Principal.
- Ensure all diagnostic tools and equipment are available, operational, and updated according to distributor and manufacturer standards.
- Monitor and maintain workshop diagnostic equipment to ensure maximum reliability and efficiency.
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