Sr. Store Manager - Food | Retail | M&S Food | UAE
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Al-Futtaim seeks a Senior Store Manager for M&S Food to lead commercial, operational, and people performance of a high-volume store. The role drives sales growth, operational excellence, and customer experience while ensuring food safety and compliance.
Key Skills for This Role
Responsibilities
- Develop and execute the store's commercial strategy to achieve sales, profitability, and operational targets
- Analyse trading performance and implement action plans to maximise revenue, customer conversion, and profitability
- Drive commercial initiatives, promotional activities, and seasonal campaigns to improve business performance
- Monitor key business KPIs, including sales, gross margin, inventory, waste, shrinkage, labour productivity, and customer satisfaction
- Identify opportunities for continuous improvement and implement best practices to optimise store performance
- Ensure effective inventory investment while maintaining high product availability and reducing waste
- Provide inspirational leadership to department managers and store colleagues, fostering a culture of accountability, collaboration, and customer excellence
- Develop leadership capability through coaching, mentoring, succession planning, and performance management
- Recruit, develop, and retain top talent to build a high performing leadership team
- Drive colleague engagement initiatives that promote inclusion, wellbeing, and continuous learning
- Ensure effective workforce planning to support operational and commercial priorities
- Champion a customer first culture that consistently delivers the premium M&S shopping experience
Requirements
- Lead overall commercial, operational, and people performance of a high volume M&S Food store
- Drive commercial performance and business growth through strategic planning and execution
- Lead and inspire high performing teams, including coaching, mentoring, and succession planning
- Deliver exceptional customer experience and champion a customer first culture
- Ensure operational excellence across all store departments
- Maintain food safety, compliance, and risk management standards
- Optimize inventory and supply chain management
- Uphold visual merchandising and brand standards
- Manage store P&L and deliver financial targets
Full Job Posting
Role Overview
- The Senior Store Manager – Food is responsible for leading the overall commercial, operational, and people performance of a high volume Marks & Spencer Food store.
- The role provides strategic leadership to ensure the delivery of exceptional customer experiences while driving sustainable sales growth, profitability, operational excellence, and compliance with M&S Food standards.
- Leading a large, cross functional team, the Senior Store Manager is accountable for delivering best in class retail operations across all Food departments, fostering a high performance culture, and ensuring the highest standards of food safety, product availability, and customer service.
- Working closely with Regional Operations, Supply Chain, Planning, and Commercial teams, the role plays a key part in delivering business objectives and supporting future growth.
- Success in this role is measured through commercial performance, operational excellence, customer satisfaction, team engagement, food safety compliance, and overall business profitability.
What You Will Do
- Drive Commercial Performance & Business Growth: Develop and execute the store's commercial strategy to achieve sales, profitability, and operational targets.
- Analyse trading performance and implement action plans to maximise revenue, customer conversion, and profitability.
- Drive commercial initiatives, promotional activities, and seasonal campaigns to improve business performance.
- Monitor key business KPIs, including sales, gross margin, inventory, waste, shrinkage, labour productivity, and customer satisfaction.
- Identify opportunities for continuous improvement and implement best practices to optimise store performance.
- Ensure effective inventory investment while maintaining high product availability and reducing waste.
- Lead & Inspire High Performing Teams: Provide inspirational leadership to department managers and store colleagues, fostering a culture of accountability, collaboration, and customer excellence.
- Develop leadership capability through coaching, mentoring, succession planning, and performance management.
- Recruit, develop, and retain top talent to build a high performing leadership team.
- Drive colleague engagement initiatives that promote inclusion, wellbeing, and continuous learning.
- Ensure effective workforce planning to support operational and commercial priorities.
- Deliver Exceptional Customer Experience: Champion a customer first culture that consistently delivers the premium M&S shopping experience.
Additional Responsibilities
- Ensure customer service standards exceed expectations across every department.
- Actively review customer feedback and implement service improvement initiatives.
- Lead the resolution of escalated customer concerns professionally and effectively.
- Drive customer loyalty through service excellence and operational consistency.
- Operational Excellence: Provide strategic oversight of all daily store operations, ensuring efficient execution across all Food departments.
- Ensure operational standards, policies, and procedures are consistently implemented.
- Drive productivity improvements across replenishment, inventory management, merchandising, and store operations.
- Ensure the store is fully prepared for trading through effective operational planning.
- Lead continuous improvement initiatives to enhance operational efficiency.
- Food Safety, Compliance & Risk Management: Ensure full compliance with M&S Food Safety standards, HACCP requirements, Municipality regulations, and Health & Safety legislation.
- Maintain the highest standards of food quality, freshness, hygiene, and operational compliance.
- Lead food safety audits and implement corrective actions where required.
Further Responsibilities
- Promote a proactive safety culture across the store.
- Ensure all operational risks are effectively managed.
- Inventory & Supply Chain Management: Drive inventory optimisation to maximise availability while controlling waste and shrinkage.
- Collaborate with Planning and Supply Chain teams to improve forecasting and stock flow.
- Ensure replenishment processes deliver exceptional on shelf availability.
- Monitor inventory accuracy, stock loss, and waste performance.
- Support business initiatives that improve supply chain efficiency.
- Visual Merchandising & Brand Standards: Ensure the store consistently delivers world class visual merchandising standards.
- Maintain exceptional store presentation aligned with M&S brand guidelines.
- Support seasonal campaigns, promotional launches, and commercial initiatives.
- Conduct regular commercial reviews to identify opportunities for improvement.
- Financial & Business Management: Own the store's P&L and deliver financial targets through effective cost control and commercial decision making.
Financial Responsibilities
- Manage labour budgets, operational expenditure, and controllable costs.
- Analyse financial reports and implement actions to improve profitability.
- Present business performance, risks, and opportunities to senior leadership.
- Drive strategic initiatives that contribute to long term business growth.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Al Futtaim Private Company (LLC)
Marine Technician | Al-Futtaim Automotive | FAMCO
Dubai, UAE
Al-Futtaim Automotive is seeking a Marine Technician to troubleshoot, service, and repair marine power generators with a focus on first-time-right repairs. The role requires proactive problem-solving both on-site and in
Key Account Manager | Al-Futtaim Automotive | Electric Mobility
Dubai, UAE
Al-Futtaim Automotive seeks a Key Account Manager for Electric Mobility to drive fleet sales and develop new business in corporate and government sectors. The role involves building relationships, presenting EV solutions
Agricultural Engineer | Retail | ACE Hardware, Jebel Ali
Dubai, UAE
The role of the Agricultural Engineer is to ensure a clean, organized, and visually appealing store that provides customers with a comprehensive shopping experience. The positio...
General Repair Technician - Electric Vehicle | Al-Futtaim Automotive
United Arab Emirates, UAE
Join BYD and Al-Futtaim Electric Mobility, one of the fastest-growing EV brands in the UAE. We are looking for a skilled BYD General Repair Technician to perform maintenance, di...
Service Technician - Electric Vehicle | Al-Futtaim Automotive | BYD UA
United Arab Emirates, UAE
Perform diagnostics, maintenance, and repair work on BYD electric vehicles Diagnose and troubleshoot EV systems, including high-voltage components and battery systems Carry out ...
Technical Advisor - Electric Vehicle | Al-Futtaim Automotive | BYD UAE
United Arab Emirates, UAE
We are looking for an experienced Technical Advisor to serve as the BYD technical expert within our workshop operations. In this role, you will provide advanced diagnostic suppo...
Specialist - Radiology
Abu Dhabi, UAE
Al Futtaim Private Company seeks a Specialist Radiologist to deliver professional, ethical, and high-quality clinical care, interpret radiological examinations, and participate in quality improvement programs. The role r
Call Center Supervisor
Dubai, UAE
You will be the first point of contact for our patients, providing them with exceptional customer service and support. Ensuring calls to and from the hospital are attended promp...
Marine Technician | Al-Futtaim Automotive | FAMCO
Dubai, UAE
Key Account Manager | Al-Futtaim Automotive | Electric Mobility
Dubai, UAE
Agricultural Engineer | Retail | ACE Hardware, Jebel Ali
Dubai, UAE
General Repair Technician - Electric Vehicle | Al-Futtaim Automotive
United Arab Emirates, UAE
Service Technician - Electric Vehicle | Al-Futtaim Automotive | BYD UA
United Arab Emirates, UAE
Technical Advisor - Electric Vehicle | Al-Futtaim Automotive | BYD UAE
United Arab Emirates, UAE
Specialist - Radiology
Abu Dhabi, UAE
Call Center Supervisor
Dubai, UAE