UAEN Resolution Representative
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Key skills for this role
About the Role
Al-Futtaim seeks a Shopping Experience Representative for IKEA Yas Island to oversee the Info desk, assist customers, handle returns and exchanges, and ensure a safe environment for children in Smaland.
Key Skills for This Role
Responsibilities
- Greet and welcome customers on arrival at the store, ensuring shopping tools and catalogues are available.
- Provide bags or trollies as appropriate to facilitate the shopping journey.
- Respond to customer needs efficiently to minimize queues.
- Handle routine customer complaints promptly and courteously.
- Handle returns and exchange issues based on own judgment and management's guidelines.
- Ensure the safety of children in Smaland is the main priority, providing a safe environment.
- Book IKEA services such as Home Delivery, Assembly, Measurement.
- Prepare daily, weekly, and monthly reports of transactions at the returns & exchange desk for reconciliation.
Requirements
- High School diploma
- Minimum of 2 years experience in a similar customer service role
- Proactivity and problem solving skills
- Excellent communication and interpersonal skills
- Good command of English and preferably Arabic
- Strong focus on customer satisfaction and teamwork abilities
Full Job Posting
Overview of the Role
- As a Shopping Experience Representative, your primary purpose is to oversee the Info desk and assist customers in a friendly and professional manner.
- You will play a crucial role in enhancing customer satisfaction by efficiently handling transactions, resolving complaints, and ensuring the smooth operation of the Returns & Exchange desk.
What You Will Do
- Greet and welcome customers on arrival at the store, ensuring shopping tools and catalogues are available.
- Provide bags or trollies as appropriate to facilitate the shopping journey.
- Respond to customer needs efficiently to minimize queues.
- Handle routine customer complaints promptly and courteously.
- Greet and welcome customers on arrival at Smaland and explain the Smaland admission policy in a friendly manner.
- Make announcements and pages to customers if there is any issue with the children in the playroom area.
- Follow SOP pertaining to cash handling, receiving payment by cash, cheque, credit cards, or vouchers.
- Compute and record transactions ensuring 100% accuracy for all register transactions.
- Count and record the float before trading and upon close of trading to ensure accurate cash handling.
- Prepare daily, weekly, and monthly reports of transactions at the returns & exchange desk for reconciliation.
- Ensure customers who come to the Returns & Exchange desk perceive the policy as generous and quick.
- Handle returns and exchange issues based on own judgment and management's guidelines.
Required Skills
- Proactivity in addressing customer needs and issues.
- Excellent communication skills across diverse customer demographics.
- Problem solving skills with the ability to handle complaints effectively.
- Ability to work efficiently as part of a team, ensuring smooth store operations.
What Qualifies You For The Role
- High School diploma.
- Minimum of 2 years experience in a similar customer service role.
- Proactivity and problem solving skills.
- Must have excellent communication and interpersonal skills.
- Good command of English and preferably Arabic.
- Strong focus on customer satisfaction and teamwork abilities.
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