UAEN Part Time Shopping Experience Assistant | Retail | IKEA YAS

174953

Overview Of The Role

What You Will Do

• Follow the SOP for cash handling, receiving payments by various methods, ensuring accurate transaction processing.
• Count and record the float before and after trading to ensure accurate cash handling.
• Greet and welcome customers, ensuring shopping tools and catalogues are available, and assist with bags/trolleys as needed.
• Attend to customers' needs efficiently to minimize queues and enhance their shopping experience.
• Handle routine complaints courteously to ensure high customer satisfaction.
• Explain Smaland admission policy and ensure child safety within the area.
• Make necessary announcements to inform or assist customers as needed.
• Adhere to all system procedures according to policy and procedure.
• Book services such as Home Delivery and Assembly, and track out-of-stock items.
• Handle returns and exchanges using judgment and management policies to retain customers.
• Report incidents like product faults or safety issues to management.
• Prepare and analyze transaction reports for trends, profitability, and store performance.

Required Skills To Be Successful

• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Proactive and customer-focused attitude.
• Fluency in English with a preference for bilingual skills in Arabic.

What Qualifies You For The Role

• High School education or equivalent.
• Minimum 2 years of experience in a similar customer service role.
• Proven ability to solve problems and handle complaints effectively.
• Fluency in English; proficiency in Arabic is preferred.
• We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.
• Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate
• why
• this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility.
• Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities.
• We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.
• As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process.
• We make every effort to review and respond to every application.