(UAE Nationals) Executive - Customer Account Management
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Key skills for this role
About the Role
Dubai Integrated Economic Zones Authority is seeking an Executive for Customer Account Management to support account management for clients within DCC. The role involves liaising with stakeholders, ensuring timely service delivery, and identifying upsell opportunities.
Key Skills for This Role
Responsibilities
- Support in the management of day to day operations of all assigned accounts within DCC
- Maintain and grow existing accounts within DCC portfolio
- Assist the Team Leader to ensure all work is carried out efficiently
- Drive quick resolution of issues for all incoming client requests
- Contribute to the development of annual business account plans
- Identify upsell opportunities within client portfolio
- Build strong customer relationships and deliver customer centric solutions
Requirements
- Support in the management of day to day operations of all assigned accounts within DCC
- Maintain and grow existing accounts within DCC portfolio
- Assist the Team Leader to ensure all work is carried out efficiently
- Drive quick resolution of issues for all incoming client requests
- Contribute to the development of annual business account plans
- Identify upsell opportunities within client portfolio
- Build strong customer relationships and deliver customer centric solutions
Full Job Posting
Key Responsibilities
- Support in the management of the day to day operations of all assigned accounts within DCC and facilitating delivery of work processes to achieve high performance standards.
- Maintain and grow existing accounts within DCC portfolio.
- Assist the Team Leader to ensure that all work is carried out efficiently.
- Drive quick resolution of issues for all incoming client requests.
- Contribute to the development of annual business account plans; contribute with developing business cases for key activities/ projects and with estimating the financial and human resources required to deliver performance targets.
- Plan workload and process flow for new accounts together with your line manager.
- Use personal expertise to identify upsell opportunities within your client portfolio.
- Contribute to Business Account Plans which show the opportunities within your assigned accounts.
- Builds strong customer relationships and delivers customer centric solutions.
- Support on Business Account plan for potential customer accounts to identify and build relationships with relevant decision makers and influencers.
- Manage important client relationships with guidance from senior colleagues or oversee relationship management with a group of more transactional clients and customers.
- Act as a business partner to important internal customers and manage relationships with them, while taking guidance from senior colleagues.
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