Transportation Specialist
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Key skills for this role
About the Role
DHL Global Forwarding Qatar is hiring a Transportation Specialist to act as key contact for allocated customers, manage shipments, handle complaints, and support sales. The role requires good communication, analytical, and organizational skills with knowledge of forwarding business.
Key Skills for This Role
Responsibilities
- Develop relationship with allocated customers.
- Participate in joint Sales visits when necessary.
- Support Back office and Call forwarding functions by liaising with client as necessary in respect to accepting orders.
- Proactively inform customer on shipment status, exceptions, and provides intermediate updates on incident solution.
- Support Customer Implementation by following up on spot quotations and contract closure as may be required.
- Perform up and cross selling (inbound calls) for existing customers and passes on leads to sales.
- Take and handle customer inquiries e.g. Track and Trace.
- Review report (generated by the Performance Reporting & Exception specialist) and send them to the customer.
- Take and register all customer complaints.
- Ensure the cycle of job from Rate quote to delivery and billing is within Customer expectation.
- Drive solution of customer complaints by solving it directly or assigning tasks to other function.
- Take and process customer feedback and asks for CS related feedback.
Requirements
- Good communicative, analytical and administrative skills.
- Responsible, focused and target driven.
- Good organizational skills to manage different Customer requirements and deadlines.
- Good knowledge of forwarding business (Logistics), DHL Global Forwarding products (Land freight, saloodo) and business systems.
- Good knowledge of Customer Service processes and systems.
- Ability to identify and meet customer needs in a pleasant and friendly manner.
- Excellent communication and interpersonal skills.
- Good telephone and E mail skills.
- Commercial attitude and ability to prioritize tasks.
- Good knowledge in English (verbal/written).
Full Job Posting
Overview
- DHL Global Freight Forwarding Qatar has an opening for a Transportation Specialist where you will act as key contact for allocated customers, informing on shipment and exception status, coordinate with all stakeholders and content experts to achieve seamless implementation, ensure the cycle of job f
Responsibilities
- Develop relationship with allocated customers.
- Participate in joint Sales visits when necessary.
- Support Back office and Call forwarding functions by liaising with client as necessary in respect to accepting orders (from customer or overseas office).
- Proactively inform customer on shipment status, exceptions, and provides intermediate updates on incident solution.
- Support Customer Implementation by following up on spot quotations and contract closure as may be required.
- Perform up and cross selling (inbound calls) for existing customers and passes on leads to sales.
- Take and handle customer inquiries e.g. Track and Trace.
- Review report (generated by the Performance Reporting & Exception specialist) and send them to the customer.
- Take and register all customer complaints.
- Ensure the cycle of job from Rate quote to delivery and billing is within Customer expectation.
- Drive solution of customer complaints by solving it directly or assigning tasks to other function.
- Take and process customer feedback and asks for CS related feedback (e.g. follow up on complaint handling).
Requirements
- Good communicative, analytical and administrative skills.
- Responsible , focused and target driven
- Good organizational skills to manage different Customer requirements and deadlines
- Good knowledge of forwarding business (Logistics) , DHL Global Forwarding products (Land freight, saloodo) and business systems
- Good knowledge of Customer Service processes and systems
- Ability to identify and meet customer needs in a pleasant and friendly manner
- Excellent communication and interpersonal skills
- Good telephone and E mail skills
- Commercial attitude and Ability to prioritize tasks
- Good knowledge in English (verbal/written)
We offer
- Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
- Possible further career development
- Competitive salary
Why join DHL Global Forwarding?
- We are part of DHL Group, the world’s leading logistics provider with operations in over 220 countries.
- Our TOP EMPLOYER prestigious certification attests to our best in class efforts to attract and retain talent.
- We aspire to become the undisputed leader in our industry.
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