Ocean Freight Specialist
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Key skills for this role
About the Role
DHL Global Forwarding in Doha, Qatar seeks an Ocean Freight Specialist to manage ocean freight operations, including shipment coordination, customer service, and documentation. The role requires a Bachelor's degree or equivalent and less than 2 years of experience.
Key Skills for This Role
Responsibilities
- Administer shipment level activities including receipt of customer booking, documentation requirements, and all related local and international transport.
- Act as Customer first point of contact for shipment information, exception / complaint management and claims.
- Manage shipment routing and assignment to ensure customer service commitments are in line with the service promise and profit maximized, while also preparing accurate invoices and supporting documentation, and addressing invoice disputes.
- Execute necessary regulatory compliance procedures relating to commodity and locations for shipments.
- Maintain close business relationship with existing clients, identify potential upsell opportunities, conduct customer visits and achieve a desired level of customer retention.
- Study and resolve issues in day to day delivery and implement best practices for Ocean Freight Operations focusing on increasing effectiveness and efficiency with the use of the transportation management system.
- Resolve performance issues of suppliers, and propose solutions to improve performance.
- Resolve recurring issues, and suggest enhancements to processes focusing on increasing effectiveness and efficiency.
- May provide functional guidance, advice or training to less experienced positions.
- Contribute to PDs and GEMBA, highlight issues and share improvement ideas proactively.
Requirements
- Bachelor’s Degree or equivalent experience/qualification
- Vocational/Specialized/Technical/Certification
- Less than 2 years of experience
Full Job Posting
Job Overview
- DHL Global Forwarding has an opening for an Ocean Freight Specialist in Doha, Qatar.
- Build and Develop trade lane consolidations for South African export traffic. Engage with the Global DGF network to promote and develop the Gateway for neighboring countries and local coastal branches. Coordinate day to day operations within the Airfreight Gateway. Assist & support ACC Manager in ra
In this Ocean Freight Specialist position
- Administer shipment level activities including receipt of customer booking, documentation requirements, and all related local and international transport.
- Act as Customer first point of contact for shipment information, exception / complaint management and claims.
- Manage shipment routing and assignment to ensure customer service commitments are in line with the service promise and profit maximized, while also preparing accurate invoices and supporting documentation, and addressing invoice disputes. Own the profitability of the file.
- Execute necessary regulatory compliance procedures relating to commodity and locations for shipments.
- Maintain close business relationship with existing clients, identify potential upsell opportunities, conduct customer visits and achieve a desired level of customer retention.
- Study and resolve issues in day to day delivery and implement best practices for Ocean Freight Operations focusing on increasing effectiveness and efficiency with the use of the transportation management system.
- Resolve performance issues of suppliers, and propose solutions to improve performance.
- Resolve recurring issues, and suggest enhancements to processes focusing on increasing effectiveness and efficiency.
- May provide functional guidance, advice or training to less experienced positions.
- Contribute to PDs and GEMBA, highlight issues and share improvement ideas proactively.
Other Areas in Ocean Freight Operations
- Create and/or confirm transport orders, perform and optimize bookings.
- Prepare, control, and distribute all required Import/Export documents.
- Identify performance issues of suppliers.
- Update Customs shipment information and physical status, resolve customer issues and incidents.
Now, here is what we need from you!
- Bachelor’s Degree or equivalent experience/qualification.
- Vocational/Specialized/Technical/Certification.
- Less than 2 years.
We offer
- Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
- Possible further career development.
- Competitive salary.
Why join DHL Global Forwarding?
- We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries.
- Our TOP EMPLOYER prestigious certification attests to our best in class efforts to attract and retain talent.
- We aspire to become the undisputed leader in our industry.
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