Deputy Manager - OFR Operations
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Key skills for this role
About the Role
DHL Global Forwarding is hiring a Deputy Manager for Ocean Freight Operations in Chennai. The role involves managing export ocean freight operations, ensuring compliance, optimizing processes, and handling customer accounts.
Key Skills for This Role
Responsibilities
- Ensure cost effective and high quality export ocean freight operations
- Assist in procuring and managing cargo capacity efficiently, overseeing all port operations
- Ensure operational compliance and error free documentation
- Responsible for smooth execution of export shipments adhering to customer requirements and regulations
- Ensure regulatory compliance related to AMS, ACI, ISF, and FMC filing
- Implement CW1 Best Practices including auto rating, auto costing, timely cost estimation, billing, ESI & E Booking, milestone updating, and file closure
- Achieve set operational performance targets and proactively address operational irregularities
- Efficiently handle customer complaints and plug potential revenue leakages
Requirements
- 4 5 years of experience in the shipping/logistics industry
- Bachelor's degree in any field
- Proven experience in running smooth operations processes
- Basic problem solving skills
- Proficient in Email writing and verbal communication
Full Job Posting
About Ocean Freight Operations
- The Ocean Freight Operations team plays a pivotal role in managing all ocean bound imports and exports, utilizing a diverse range of equipment and services. The team collaborates closely with a network of ocean carriers, Procurement & capacity management (PCM), and participating in major carrier all
Key Responsibilities
- Ensure cost effective and high quality export ocean freight operations.
- Assist in procuring and managing cargo capacity efficiently, overseeing all port operations.
- Ensure operational compliance and error free documentation.
- Responsible for the smooth execution of export shipments, adhering to customer requirements, country regulations, and customs trade practices.
- Ensure regulatory compliance related to AMS, ACI, ISF, and FMC filing.
- Implement CW1 Best Practices, including auto rating, auto costing, timely and accurate cost estimation, billing, ESI & E Booking, milestone updating, and file closure.
- Achieve set operational performance targets.
- Proactively address and manage operational irregularities.
- Efficiently handle customer complaints and plug potential revenue leakages.
- Avoid claims and penalties due to service failures.
- Adhere to agreed SOP/COP for releasing documents to customers (Cash/Credit).
- Manage the vendor payment process and shipment tracking.
Who Can Apply?
- 2 3 years of experience in the shipping/logistics industry for Executive/Sr. Exec.
- 4 5 years of experience in the shipping/logistics industry for AM/DM
- Bachelor’s degree in any field.
- Proven experience in running smooth operations processes.
- Basic problem solving skills to address common challenges.
- Proficient in Email writing and verbal communication with internal and external coordination.
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