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Training Manager | Lounges

Qatar Airways
Baladiyat ad Dawhah, QAT
Full-time
Mid-Senior
Onsite
Discovered 6 days ago
Training and developmentTraining program design and deliveryEmployee coaching and mentoringTeam leadership and managementRegulatory compliance and standardsTraining needs analysis
Free

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Training and developmentTraining program design and deliveryEmployee coaching and mentoring
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About the role

Manage long-term improvements in employee skills and performance for lounge staff.

Create training for HIA, regional, and outstation lounges to support market and service requirements.

Ensure training supports local and international regulatory compliance, procedures, and operating policies.

Manage resources and deliver comprehensive commercial and lounge service training strategies.

Key accountabilities

  • Lead, develop, and manage a core team of training professionals.
  • Conduct performance feedback and coaching to support annual objectives and professional development.
  • Design, develop, and deliver training programs that meet departmental needs and regulatory standards.
  • Use analyzed data to propose customer experience plans and support procedure development.
  • Manage training content, product services, processes, and product information libraries.
  • Build stakeholder relationships and agree action plans for new products and services.
  • Present product information and briefs to stakeholders across departments.
  • Monitor standards and customer feedback and recommend remedial action.
  • Identify training needs and ensure documentation, policies, and procedures are implemented.
  • Prepare and monitor training budgets, costs, resources, and potential third-party revenue opportunities.
  • Evaluate trainee progress and revise training programs as work conditions change.
  • Manage development plans, audits, communication plans, fieldwork, reports, schedules, providers, and onboarding training.

Qualifications and skills

  • Minimum 8 years of job-related experience is required.
  • Certified trainer or recognized training qualification.
  • Recognized qualification in Training and Development, Education, HR, or Organizational Development.
  • Awareness of professional training programs.
  • Computer literacy, including Microsoft Office products.
  • Managerial, mentoring, coaching, communication, observation, teamwork, creativity, and innovation skills.

About Qatar Airways Group

Qatar Airways Group operates across 12 businesses and emphasizes growth, innovation, customer experience, and professional development.

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