Training Manager | Lounges

About the role

Key accountabilities

• Lead, develop, and manage a core team of training professionals.
• Monitor on-the-job performance, coaching, and continuing professional development.
• Design, develop, and deliver compliant training programs.
• Use analysed data to support customer experience strategies and procedures.
• Manage training content, product services, processes, and product information.
• Build stakeholder relationships and agree action plans for new products and services.
• Monitor product standards and customer feedback and prepare management recommendations.
• Identify training needs and implement related policies, procedures, and documentation.
• Prepare and monitor Training Unit capital and expense budgets.
• Evaluate programs, monitor trainees, and revise training as the work environment changes.
• Create development plans for lounge, management, administrative, and new-joiner training.
• Coordinate schedules, locations, trainers, resources, providers, audits, communications, and reports.

Qualifications and skills

• At least 8 years of job-related experience is required.
• Certified trainer status or a recognized training qualification is required.
• A recognized qualification in Training and Development, Education, HR, or Organizational Development is required.
• Awareness of professional training programs is required.
• Computer literacy, including Microsoft Office products, is required.
• The role requires managerial, mentoring, coaching, communication, observation, and teamwork skills.
• Creativity and innovation in improving training methodologies are expected.

About Qatar Airways Group