Trainer

Solutions21 FZCO

Dubai, UAE

Full Time

Senior

2 days ago

Instructional DesignCurriculum DevelopmentE learning Authoring ToolsLearning Management SystemsPresentationCommunication

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Key skills for this role

Instructional DesignCurriculum DevelopmentE learning Authoring Tools

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About the Role

Solutions21 FZCO seeks an experienced Trainer to lead end-to-end training programs for a new enterprise COTS platform in the public sector. The role involves curriculum development, multi-modal delivery, and user adoption support.

Key Skills for This Role

Instructional DesignCurriculum DevelopmentE learning Authoring ToolsLearning Management SystemsPresentationCommunication

Responsibilities

Design, develop, and continuously update comprehensive, role based training curricula and materials including user manuals, quick reference guides, job aids, e learning modules, and presentations
Deliver engaging and effective training sessions using instructor led classroom training, virtual sessions, hands on workshops, and self paced e learning
Work closely with Business Analysts and project team to ensure training content is accurate and relevant to the COTS platform configurations and workflows
Conduct thorough training needs assessments to identify skill gaps and specific requirements of different departments and user groups
Provide hands on support, coaching, and guidance to users during and after training sessions
Gather and analyze feedback from trainees and stakeholders to continuously evaluate and improve training materials and delivery methods
Develop and implement a train the trainer program to enable internal client staff to become proficient system trainers
Collaborate with Change Management Professional to integrate training activities into broader change management strategy
Establish metrics to evaluate the impact of training on user proficiency and system adoption, reporting on key outcomes

Requirements

Minimum 5+ years of experience as a technical trainer, corporate trainer, or instructional designer for IT software implementation projects
Proven experience developing and delivering training programs for large, complex organizations with diverse user bases
Experience training users on enterprise grade COTS solutions or custom built applications
Fluency in English and Arabic (reading, writing, speaking)
Strong proficiency in instructional design principles and adult learning theories
Experience with e learning authoring tools (e.g., Articulate Storyline, Adobe Captivate) and Learning Management Systems
Ability to quickly learn and master new enterprise level software applications
Exceptional presentation, facilitation, and interpersonal communication skills
Prior experience in public sector, government, or highly regulated environments is strongly preferred
Foundational understanding of public safety or law enforcement operational contexts is a significant advantage

Full Job Posting

Role Overview

The Trainers will be essential in ensuring the successful adoption and proficient use of the new Enterprise Transformation Project by the Client's personnel.
This role is responsible for the end to end development and delivery of comprehensive, role based training programs to empower users and maximize operational benefits of the COTS platform.
The Trainers will play a key role in facilitating the cultural and operational shift associated with this digital transformation.

Key Responsibilities

Design, develop, and continuously update comprehensive, role based training curricula and materials including user manuals, quick reference guides, job aids, e learning modules, and presentations.
Deliver engaging and effective training sessions using instructor led classroom training, virtual sessions, hands on workshops, and self paced e learning.
Work closely with Business Analysts and project team to understand specific configurations, workflows, and integrations of the COTS platform.
Conduct thorough training needs assessments to identify skill gaps, learning styles, and specific requirements of different departments and user groups.
Provide hands on support, coaching, and guidance to users during and after training sessions.
Gather and analyze feedback from trainees and stakeholders to continuously evaluate and improve training materials and delivery methods.
Develop and implement a train the trainer program to enable internal client staff to become proficient system trainers.
Collaborate with Change Management Professional to integrate training activities into broader change management strategy.
Establish metrics to evaluate the impact of training on user proficiency and system adoption, reporting on key outcomes.

Qualifications & Skills

Minimum of 5+ years of experience as a technical trainer, corporate trainer, or instructional designer for IT software implementation projects.
Proven experience in developing and delivering comprehensive training programs for large, complex organizations with diverse user bases.
Experience training users on enterprise grade COTS solutions or custom built applications.
Prior experience in public sector, government, or highly regulated environments is strongly preferred.
Fluency in English and Arabic — reading, writing, and speaking — is mandatory.

Must Have

Strong proficiency in instructional design principles, adult learning theories, and curriculum development for complex software systems.
Experience with e learning authoring tools (e.g., Articulate Storyline, Adobe Captivate) and Learning Management Systems (LMS).
Ability to quickly learn and master new enterprise level software applications and demonstrate their functionalities effectively.
Exceptional presentation, facilitation, and interpersonal communication skills.
Foundational understanding of public safety or law enforcement operational contexts is a significant advantage.

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