Top Gifter Operation Manager - TikTok LIVE - Saudi Arabia (Arabic Speaking)
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Key skills for this role
About the Role
TikTok LIVE is seeking a Top Gifter Operation Manager to drive growth and retention of top gifters across MENAT markets. The role involves user engagement, product collaboration, and data-driven operational initiatives.
Key Skills for This Role
Responsibilities
- Responsible for the growth and operation of TikTok LIVE Top Gifters across MENAT markets, including user engagement, retention, and experience improvement.
- Build a deep understanding of user needs and pain points through user interactions, user research, and offline engagements, and drive scalable solutions.
- Collaborate with PM, Campaign, and LIVE Creator Teams to improve top gifter retention, increase paying top gifters, and boost consumption.
- Drive GTM and adoption of key gifter features, monitor performance, and optimize user experience and business impact.
- Support regional business growth through user segmentation, lifecycle management, and data driven operational initiatives.
Requirements
- Bachelor's degree or above
- 3+ years of experience in VIP operations, user operations, luxury goods, gaming or related industries
- Strong user empathy and ability to build trust with gifters
- Strong data sense and problem solving skills
- Fluent in both English and Arabic
Full Job Posting
Overview
- TikTok LIVE connects creators and communities in real time, enabling interactive experiences and new monetisation opportunities. The Regional Headquarters is seeking a Top Gifter Operation Manager to support TikTok group entities across the MENAT region.
Responsibilities
- Responsible for the growth and operation of TikTok LIVE Top Gifters across MENAT markets, including user engagement, retention, and experience improvement.
- Top Gifter Operation: Build a deep understanding of user needs and pain points through user interactions, user research, and offline engagements, and drive scalable solutions through product and operational improvements.
- Top Gifter Growth and Development: Collaborate with PM, Campaign, and LIVE Creator Teams to improve top gifter retention, increase the number of paying top gifters, and boost the total amount of consumption.
- Drive GTM and adoption of key gifter features, monitor performance, and continuously optimize user experience and business impact.
- Support regional business growth through user segmentation, lifecycle management, and data driven operational initiatives.
Qualifications
- Bachelor's degree or above.
- 3+ years of experience in VIP operations, user operations, luxury goods, gaming or related industries.
- Strong user empathy and ability to build trust with gifters. Highly responsible, with strong ownership and execution capabilities. Fast learner with the ability to quickly understand products and business contexts.
- Strong data sense and problem solving skills, with the ability to identify user pain points, drive cross functional collaboration, and deliver scalable solutions.
- Fluent in both English and Arabic to collaborate with local and global stakeholders.
About TikTok
- TikTok is the leading destination for short form mobile video. Our mission is to inspire creativity and bring joy.
- TikTok's global headquarters are in Los Angeles and Singapore, with offices worldwide.
Why Join Us
- Inspiring creativity is at the core of TikTok's mission.
- We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact.
- Diversity & Inclusion: TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives.
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