Title Patient Administrator - IP
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Key skills for this role
About the Role
Mediclinic Middle East is hiring a Patient Administrator for inpatient services to manage appointment scheduling, medical insurance processes, billing, and customer service. Requires 2-3 years customer service experience, preferably in healthcare, and a high school diploma.
Key Skills for This Role
Responsibilities
- Effectively and efficiently manage the patient appointment scheduling and registration process
- Effectively and efficiently manage the medical insurance process and other related tasks
- Effectively manage the billing and cash up process
- Consistently meet customer service expectations by improving the quality of patient service
Requirements
- Completed secondary school education (Grade 12)
- 2 3 years experience in a customer services role, preferably in healthcare
- Computer literacy and proficiency in MS Office applications
- Knowledge of medical insurance terminologies and process
- Knowledge of patient scheduling and registration processes
Full Job Posting
MAIN PURPOSE OF JOB
- To improve the overall quality of patient care by efficiently performing all aspects of the patient administrator role
KEY RESPONSIBILITY AREAS
- To effectively and efficiently manage the patient appointment scheduling and registration process
- To effectively and efficiently manage the medical insurance process and other related tasks
- Effectively manage the billing and cash up process
- To consistently meet customer service expectations by improving the quality of patient service
Required Education
- Essential: Completed secondary school education (Grade 12)
- Desired: Tertiary Diploma or Bachelor’s Degree preferably within the fields of medical science, finance / accounting
Required Experience
- Essential: 2 3 Years’ experience in a customer services role, preferably in the healthcare industry
- Desired: Experience in a Contact Centre or Healthcare environment
Required Job Skills And Knowledge
- Computer literacy and proficiency in MS Office applications
- CRM (customer relations management) software applications
- Hospital information systems
- Knowledge of company policies and emergency codes
- Knowledge of medical insurance terminologies and process
- Medical terminology and procedures
- Numerical literacy
- Patient scheduling and registration processes
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