Title Patient Administration Manager
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Key skills for this role
About the Role
Mediclinic Middle East seeks a Patient Administration Manager to oversee patient and front office administration, revenue cycle management, and operational service points at its Abu Dhabi hospital.
Key Skills for This Role
Responsibilities
- Lead and manage the team efficiently and effectively
- Monitor and manage Revenue Cycle Management governance ensuring compliance
- Provide management guidance to front office, case management, and revenue cycle functions
- Provide effective operational management to areas within scope
- Review PLP reports and discuss with stakeholders to monitor doctors' performance
- Oversee the effectiveness of all client services
Requirements
- Relevant Bachelor's Degree in commerce, health, or hospitality related field
- At least 3 5 years' management experience in a similar position
- Experience with Revenue Cycle Management in healthcare
- Experience in patient service delivery
- Computer literacy and proficiency in MS Office applications
- Knowledge of hospital and clinic operations
Full Job Posting
Main Purpose of Job
- To monitor and manage the patient and front office administration process related to capturing, management and collection of patient service revenue to ensure optimal revenue collection and prevent financial risk.
- To ensure the delivery of the patient journey from referral to follow up and the management of all operational service points.
Key Responsibility Areas
- To lead and manage the team efficiently and effectively
- Monitor and manage Revenue Cycle Management governance by ensuring compliance to regulatory, legislative and internal processes and practices
- To provide management guidance to the front office, case management and revenue cycle function and monitor the effectiveness of all related processes
- Provide effective and efficient operational management to areas within scope of responsibility
- Review PLP reports and discuss with relevant stakeholders to monitor doctors Performance
- To oversee the effectiveness of all client services
Required Education
- Essential: A relevant Bachelor’s Degree in commerce or health or hospitality related field
Required Experience
- Essential: At least 3 5 years’ management experience in a similar position
- Desired: Experience with Revenue Cycle Management in the healthcare industry, including relevant financial functions.
- Experience in patient service delivery
Required Job Skills And Knowledge
- Application of sound budgeting and financial planning and management principles
- Computer literacy and proficiency in MS Office applications
- Contract and service level agreement management
- DRG's and related case management
- Experience in delivering complex patient / customer focused services across multiple service points
- Financial statements and reporting
- Financial systems (SAP, HIS)
- Knowledge and experience of the operations of hospitals and clinics and Knowledge of the Revenue Cycle Management processes and systems Intermediate
- Risk management principles, systems and best practice
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