Title Patient Administrator
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Key skills for this role
About the Role
Mediclinic Middle East is seeking a Patient Administrator at Dubai Mall to manage appointment scheduling, medical insurance processes, billing, and customer service. Candidates need 2-3 years of customer service experience, preferably in healthcare, and a completed secondary school education.
Key Skills for This Role
Responsibilities
- Effectively manage patient appointment scheduling and registration process
- Effectively manage medical insurance process and related tasks
- Effectively manage billing and cash up process
- Consistently meet customer service expectations by improving quality of patient service
Requirements
- Completed secondary school education (Grade 12)
- 2 3 years experience in a customer services role, preferably in healthcare
- Computer literacy and proficiency in MS Office applications
- Knowledge of medical insurance terminologies and process
- Numerical literacy
Full Job Posting
Main Purpose of Job
- To improve the overall quality of patient care by efficiently performing all aspects of the patient administrator role.
Key Responsibility Areas
- Effectively and efficiently manage the patient appointment scheduling and registration process.
- Effectively and efficiently manage the medical insurance process and other related tasks.
- Effectively manage the billing and cash up process.
- Consistently meet customer service expectations by improving the quality of patient service.
Required Education & Experience
- Essential: Completed secondary school education (Grade 12).
- Desired: Tertiary Diploma or Bachelor’s Degree preferably in medical science, finance/accounting.
- Essential: 2 3 years experience in a customer services role, preferably in healthcare.
- Desired: Experience in a Contact Centre or Healthcare environment.
Required Job Skills And Knowledge
- Computer literacy and proficiency in MS Office applications.
- CRM software applications.
- Hospital information systems.
- Knowledge of company policies and emergency codes.
- Knowledge of medical insurance terminologies and process.
- Medical terminology and procedures.
- Numerical literacy.
- Patient scheduling and registration processes.
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