Territory Manager-Cross Sell (Personal Loan)

About the Role

Primary Responsibilities

• Fulfill and convert the leads sourced through call centres
• Acquire new business from the market while maintaining portfolio quality by minimizing delinquencies and rejections.
• Maintain deep knowledge of retail asset products, operational processes, and current market trends.
• Identify changing market dynamics and develop new channels to expand business reach.
• Deliver high-quality customer service through effective channel engagement and support.
• Drive key conversion efficiency metrics
• Resourcing and deploying the DSTs to effectively fulfil the leads
• Ensure effective implementation of process and policy while sourcing the business

Secondary Responsibilities

• Recommend improvements to processes and policies across the Retail Banking business to enhance operational efficiency and customer experience.
• Foster collaboration and effective communication across teams to ensure smooth execution of sales and operational activities.

Education

Experience

Skills and Attributes

• Strong understanding of retail banking products and channel operations.
• Proven ability to manage teams and build strong stakeholder relationships.
• Excellent communication and interpersonal skills across various mediums.
• Customer-centric mindset with a focus on compliance and risk management.
• Ability to identify market trends and adapt strategies accordingly.
• Commitment to operational excellence and continuous improvement.