Area Head - JLG

Job Purpose

Roles & Responsibilities

• '• Primarily responsible for sales and collections of JLG product.
• Maintaining high class Collections efficiency across buckets as desired by the bank. Current bucket collections to be above 99.5%
• NTB acquisition of customers with retention of existing customers
• Constant growth in the portfolio by increasing number of customers and consistently delivering desired disbursal amount.
• High compliance standards with continuous portfolio checks. Ensuring minimum governance issues and process lapses
• Ensuring best customer service with minimum/zero escalations
• Driving digital initiatives within the product.

Secondary Responsibilities

• '• Share best practices and competitive intelligence with other regions and clusters to foster knowledge exchange and consistent performance.
• Uphold high ethical standards and ensure adherence to all statutory and regulatory guidelines.
• Drive livelihood development and community upliftment initiatives, aligning with the bank’s broader social responsibility goals.
• Empower team by offering continuous training, coaching, and mentorship to enhance productivity and service quality.

Qualifications

• Graduate

Years of Experience