Business Analyst

About the Role

Primary Responsibilities

• Execute analytics models, MIS reports, dashboards, and campaigns for Retail Liabilities, Customer Experience, and Operations.
• Build and maintain analytical models and dashboards to support business decision-making.
• Collaborate across departments to drive data-driven strategies and outcomes.
• Ensure accurate execution of analytics programs with high First Time Right rates.
• Document processes, data codes, repositories, and requests for audit and learning purposes.
• Drive automation to reduce manual calculations and improve productivity using coding tools.
• Fulfill campaign responses and evaluate program effectiveness using statistical methods.
• Adhere to documented processes and data governance policies.

Secondary Responsibilities

• Support business KPIs through timely dashboard execution, proactive program rollouts, and assistance in launching new products and features.
• Share best practices across units to replicate successful analytics models and establish a Centre of Excellence.
• Communicate the impact of market, credit, reputational, and financial risks.
• Update policies and procedures to reflect changing risk environments.

Education

• Graduate in any discipline.
• Postgraduate degree in MA, MTech, MBA, MSc, or MCA.

Experience

• Minimum of 2 or more years of experience in analytics, preferably in Retail Liabilities, Customer Experience, or Operations.

Skills and Attributes

• Strong analytical and statistical skills.
• Proficiency in building dashboards, campaigns, and data models.
• Experience with automation tools and coding for analytics.
• Excellent documentation and process-adherence capabilities.
• Understanding of data governance and compliance requirements.
• Ability to collaborate across functions and drive business impact through analytics.