Telephone Operator
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Key skills for this role
About the Role
Hilton is seeking a Telephone Operator to handle incoming calls with a friendly attitude, provide information on hotel services, and support emergency response. The role requires strong communication skills and a passion for hospitality.
Key Skills for This Role
Responsibilities
- Provide exceptional phone support with an upbeat and friendly attitude to all guest calls.
- Stay up to date on hotel services, amenities, and operations.
- Relay accurate, detailed information to appropriate teams during emergency situations.
- Use PBX system, computer applications, and other technology to support daily operations.
Requirements
- Passion for hospitality
- Integrity and professionalism
- Teamwork orientation
- Sense of ownership and accountability
Full Job Posting
Job Description
- Hilton is seeking a Telephone Operator to deliver memorable experiences for every guest.
Responsibilities
- Provide exceptional phone support: Bring an upbeat and friendly attitude to all guest calls, responding promptly and professionally to inquiries and requests.
- Maintain relevant knowledge: Stay up to date on hotel services, amenities, and operations.
- Support emergency response: Relay accurate, detailed information to appropriate teams during emergency situations.
- Leverage communication tools: Use PBX system, computer applications, and other technology to support daily operations.
Qualifications
- A passion for spreading the light and warmth of Hospitality.
- Acting with Integrity and always doing the right thing.
- Inspiring others through Leadership.
- A belief that Teamwork drives the best outcomes.
- A sense of Ownership and accountability.
- A focus on the Now, bringing urgency and discipline to every moment.
About Us
- Hilton is a global leader in hospitality with an award winning workplace culture.
- Recognized on the World's Best Workplaces list by Great Place to Work and Fortune.
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