Telephone Operator
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Key skills for this role
About the Role
IHG Hotels & Resorts in Doha, Qatar seeks a Telephone Operator for a luxury hotel. Responsibilities include processing calls, wake-up calls, paging guests, and assisting with queries.
Key Skills for This Role
Responsibilities
- Process all incoming and outgoing calls accurately and courteously
- Record and control accurately wake up calls
- Page guests in cooperation with concerned departments
- Assist guests with international calls and directory queries
- Handle guests' needs or requests and report complaints to the Supervisor
- Maintain detailed knowledge of the Hotel's fire, life and safety system
- Provide secretarial services for guests
- Promote in house service and facilities
Requirements
- Able to read, write and communicate in English
- Good communication skills
- At least 1 year of similar experience in a hotel industry
Full Job Posting
Job Overview
- Position: Telephone Operator
- Company: IHG Hotels and Resorts
- Location: Doha, Qatar
Your role will be included but not limited to
- Process all incoming and outgoing calls accurately and courteously
- Records and controls accurately wake up calls
- Pages guests in co operation with concerned departments
- Assists guests with international calls and directory queries
- Calls guests by name whenever possible
- Pages staff member when requested
- Abides by principles of guest privacy
- Handles guests' needs or requests and reports complaints to the Supervisor
- Report on logbook daily
- Aware of local telephone listings and frequently dialed numbers
- Advises defects on switchboard equipment to Supervisor
- Attends to all guest queries and requests promptly
Required Skills
- Able to read, write and communicate in English
- Good communication skills
- At least 1 year of similar experience in a hotel industry
What you can expect from us
- Competitive salary
- Full uniform
- Impressive room discounts
- Some of the best training in the business
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