Guest Experience Agent
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Key skills for this role
About the Role
IHG Hotels & Resorts is hiring a Guest Experience Agent for Kimpton Doha. The role involves welcoming guests, managing check-in/out, handling bookings, and providing tailored recommendations.
Key Skills for This Role
Responsibilities
- Kick off truly memorable guest experiences with the warmest of welcomes
- Acknowledge IHG Rewards Club members and returning guests in person or over the phone
- Take, manage, and receive payments for guest bookings
- Make the check in and check out process feel swift and seamless
- Stay one step ahead of guests’ needs to anticipate requests and offer tailored recommendations
- Be guests’ trusted contact – helping with everything from bill issues to restaurant recommendations
Requirements
- Communication skills
- Problem solving skills
- Fluency in local language (Arabic)
- Literate and tech savvy with good grasp of reading, writing, basic maths and computer skills
Full Job Posting
Overview
- Join our extraordinary world! Distinguished design, superlative style, warm and genuine service make this Luxury & Lifestyle Collection truly unique and special.
- With the strategic rapid growth of our luxury brands in Qatar at IHG Hotels and Resorts, we are looking for a seasoned Guest Service Agent with luxury and lifestyle brand hotel experiences to join our team in Kimpton Doha.
- Just a stone’s throw from the many favourite sights of the Qatari capital, the hotel will welcome guests and locals to experience its 283 guest rooms, including suites and serviced apartments, and to enjoy a multitude of unique dining options.
A little taste of your day to day
- Kicking off truly memorable guest experiences with the warmest of welcomes
- Acknowledging IHG Rewards Club members and returning guests in person or over the phone
- Taking, managing, and receiving payments for guest bookings
- Making the check in and check out process feel swift and seamless
- Staying one step of our guests’ needs to anticipate requests and offer tailored recommendations
- Being our guests’ trusted contact – helping with everything from bill issues to restaurant recommendations
What We need from you
- Communication skills guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
- Your problem solving skills will turn issues into opportunities so every guest leaves with great memories
- Fluency in the local language extra language skills would be great, but not essential
- Literate and tech savvy you’ll need a good grasp of reading, writing, basic maths and computer skills
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