Telephone Operator (Arabic Speaker)
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Key skills for this role
About the Role
Hilton is looking for an Arabic-speaking Telephone Operator to handle incoming calls, direct callers, assist guests with information, and manage urgent matters. This entry-level role requires clear communication and a passion for hospitality.
Key Skills for This Role
Responsibilities
- Answer calls originating from external and internal sources
- Direct caller to appropriate extension or room, verifying last name of guest for all room calls
- Assist guests with directions or other required information
- Open and close tickets as per guest or staff requests
- Direct hotel staff to assist guests upon request
- Communicate to callers in a clear and concise manner
- Input/write messages using proper grammar and spelling
- Verify names and telephone numbers
- Properly handle all incoming urgent matters or emergencies for the guests and hotel
- Work with hotel management and/or security to calmly direct appropriate action
- Appropriately document all emergencies
- Operate facsimile to send and receive transmissions for guests
Requirements
- Passion for hospitality and spreading the light and warmth of hospitality
- Acting with integrity and always doing the right thing
- Inspiring others through leadership
- Belief that teamwork drives the best outcomes
- Sense of ownership and accountability
- Focus on the now, bringing urgency and discipline
- Arabic speaker
Full Job Posting
Job Description
- Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work!
- As a Reservations Agent, you’re not just handling booking inquiries – you’re spreading the light and warmth of hospitality by delivering memorable experiences.
Responsibilities
- As a Telephone operator, your role is essential to distribute and link information throughout the hotel, be it guest related or internal.
- Answers calls originating from external and internal sources.
- Directs caller to appropriate extension or room. Verifies last name of guest for all room calls.
- Assists guests with directions or other required information.
- Open and close tickets as per guest or staff requests.
- Directs hotel staff to assist guests, upon request.
- Communicates to callers in a clear and concise manner.
- Inputs/writes messages using proper grammar and spelling.
- Verifies names and telephone numbers.
- Properly handles all incoming urgent matters or emergencies for the guests and hotel.
- Works with hotel management and/or security in order to calmly direct appropriate action.
- Appropriately documents all emergencies.
What It Takes to Make the Stay
- A passion for spreading the light and warmth of Hospitality.
- Acting with Integrity and always doing the right thing.
- Inspiring others through Leadership.
- A belief that Teamwork drives the best outcomes.
- A sense of Ownership and accountability.
- A focus on the Now, bringing urgency and discipline to every moment.
About Us
- At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible.
- As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide.
- Our award winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune.
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