Technician
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Key skills for this role
About the Role
The technician is responsible for maintaining and repairing various home appliances, Air Conditions, and products to ensure optimal functionality and efficiency when visiting cu.
Key Skills for This Role
Responsibilities
- Perform service maintenance jobs on home appliances and air conditioners at customer locations
- Diagnose and troubleshoot technical issues using appropriate tools and techniques
- Repair or replace defective parts or components to restore functionality
- Document all maintenance and repair activities accurately for record keeping
- Collaborate with team members and coordinate maintenance schedules
- Adhere to safety protocols and regulations at all times
- Respond to emergency service calls and prioritize tasks based on urgency
- Test run the unit to ensure satisfactory completion of the service job
- Ensure effective necessary tools, consumables, and spares are available in the service vehicle
- Maintain good relationships with customers through professional behavior and performance
Requirements
- 1 2 years of experience in maintenance and repair of home appliances and air conditioners
- Ability to diagnose and troubleshoot technical issues
- Valid driver's license and ability to travel to customer sites
- Knowledge of safety protocols and use of personal protective equipment
- Good communication and customer service skills
Full Job Posting
Role Overview
- The technician is responsible for maintaining and repairing various home appliances, Air Conditions, and products to ensure optimal functionality and efficiency when visiting customers.
- Perform service maintenance jobs as per job orders received from Customer service, application, or supervisor.
Key Responsibilities
- Perform service maintenance jobs to ensure appliances, AC longevity as received from the Customer service, Application.
- Diagnose and troubleshoot technical issues promptly, using appropriate tools and techniques.
- Repair or replace defective parts or components as needed to restore functionality.
- Document all maintenance and repair activities accurately for record keeping purposes.
- Collaborate with other team members and departments to coordinate maintenance schedules and tasks.
- In case additional problems are identified during inspection, report to supervisors immediately for further advice.
- Stay updated on industry trends, best practices, and technological advancements relevant to the field and product.
- Adhere to safety protocols and regulations at all times to prevent accidents and injuries.
- Provide training and guidance to assistant technicians or new hires as required.
- Respond to emergency service calls and prioritize tasks based on urgency and impact on operations.
- Test run the unit to ensure satisfactory completion of the service job.
- Ensure the job is completed to the customer's satisfaction accordingly.
Qualifications
- 1 2 years of experience in maintenance and repair of home appliances and air conditioners.
- Ability to diagnose and troubleshoot technical issues.
- Valid driver's license and ability to travel to customer sites.
- Knowledge of safety protocols and use of personal protective equipment.
- Good communication and customer service skills.
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