Technician
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Key skills for this role
About the Role
Shaker Group is looking for a Technician to maintain and repair home appliances and air conditioners at customer locations in Riyadh. The role involves diagnosing issues, repairing or replacing parts, and ensuring customer satisfaction.
Key Skills for This Role
Responsibilities
- Perform service maintenance jobs on appliances and air conditioners at customer sites
- Diagnose and troubleshoot technical issues using appropriate tools
- Repair or replace defective parts to restore functionality
- Document all maintenance and repair activities accurately
- Respond to emergency service calls and prioritize tasks
- Ensure customer satisfaction and maintain professional behavior
Requirements
- Experience in maintenance and repair of home appliances and air conditioners
- Ability to diagnose and troubleshoot technical issues
- Valid driver's license and ability to travel to customer locations
- Knowledge of safety protocols and use of personal protective equipment
Full Job Posting
Purpose
- The technician is responsible for maintaining and repairing various home appliances, Air Conditions, and products to ensure optimal functionality and efficiency when visiting customers and carrying out requested maintenance jobs as per the job orders received from the Customer service, application,
Responsibilities
- Perform service maintenance jobs to ensure appliances, AC longevity as received from the Customer service, Application.
- Diagnose and troubleshoot technical issues promptly, using appropriate tools and techniques.
- Repair or replace defective parts or components as needed to restore functionality.
- Document all maintenance and repair activities accurately for record keeping purposes.
- Collaborate with other team members and departments to coordinate maintenance schedules and tasks.
- In the case where additional problems are identified during inspection, the technicians shall report it to their supervisors immediately, for further advice.
- Stay updated on industry trends, best practices, and technological advancements relevant to the field and product.
- Adhere to safety protocols and regulations at all times to prevent accidents and injuries.
- Provide training and guidance to assistant technicians or new hires as required.
- Respond to emergency service calls and prioritize tasks based on urgency and impact on operations.
- Test run the unit to ensure satisfactory completion of the service job.
- Ensure the job is completed to the customer's satisfaction accordingly.
Additional Duties
- Ensure that effective necessary tools, consumables, and spares are available in the service vehicle.
- Coordinate with the respective assistant technician & ensure the Vehicles Preventive Maintenance Checklist is properly implemented.
- Strictly adhere to prescribed safety practices & use appropriate Personal Protective Equipment provided.
- Maintain good relationships with customers through professional behavior, performance, and keep excellent hygiene.
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