Technical Support Representative
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Key skills for this role
About the Role
Rolls-Royce seeks a Technical Support Representative to provide 24/7 operational and technical support to airline customers in the Middle East, Africa, and Central Asia. The role involves monitoring engine performance, coordinating with engineering teams, and ensuring service continuity.
Key Skills for This Role
Responsibilities
- Provide 24/7 customer support ensuring timely resolution of operational and technical issues
- Develop strong working relationships with stakeholders at multiple organizational levels
- Provide technical guidance and operational support related to aircraft engines and services
- Monitor engine and system performance, proactively identify potential issues and support corrective actions
- Coordinate with engineering teams, technical specialists, service partners and airline representatives
- Support airline operational planning activities including fleet plans and shop visit planning
- Monitor warranties, guarantees, and airline operational trends
- Support introduction of new products and services and prepare customers for operational readiness
- Identify opportunities to expand products and services within customer operations
- Deliver high standards of customer service while ensuring compliance with Company standards and safety requirements
Requirements
- Degree or Diploma in Aerospace Engineering, Mechanical, Aviation Technology or related technical field
- Relevant experience within the aviation, aerospace or airline engineering industry
- Strong communication and stakeholder management skills
- Ability to work in a fast paced, multi cultural and customer focused environment
- Willingness to travel regionally when required
Full Job Posting
Job Description
- Our team provides Operational Fleet and Service Delivery support for Rolls Royce Civil Engine customers within the Middle East, Africa and Central Asia region.
- We deliver the best jet engines in the world through intelligent innovation and a collaborative approach.
- Our product portfolio powers over 13,000 engines in service in the ME&A region.
What You’ll Do
- Provide 24/7 customer support ensuring timely resolution of operational and technical issues.
- Develop strong working relationships with all stakeholders at multiple organizational levels.
- Provide technical guidance and operational support related to aircraft engines, products and associate services.
- Monitor engine and system performance, proactively identify potential issues and supporting corrective actions.
- Coordinate with engineering teams, technical specialists, service partners and airline representatives.
- Support airline operational planning activities including fleet plans, shop visit planning, and business forecast inputs.
- Monitor warranties, guarantees, and airline operational trends while escalating significant findings.
- Support the introduction of new products and services while preparing customers for operational readiness.
- Identify opportunities to expand product and services within customer operations.
- Deliver exceptional and high standards of customer service while ensuring compliance with Company standards.
Technical Requirements
- Strong technical aptitude and customer engagement capability within the Aviation or Engineering industry.
- Experience or knowledge in Powerplant engine systems and operations.
- Experience or knowledge in Aerospace, aviation or airline engineering support.
- Experience or knowledge in Technical customer support or field service engineering.
- Experience or knowledge in Engine performance monitoring and trouble shooting.
- Experience or knowledge in Airline technical performance monitoring and maintenance environments.
- Experience or knowledge in Aircraft maintenance planning or shop visit processes.
- Experience or knowledge in Mechanical, aerospace or electrical engineering practices.
- Experience or knowledge in Incident management and technical issue resolution.
- Experience or knowledge in Microsoft office and technical reporting tools.
- Experience or knowledge in Customer relationship management in a technical environment.
Preferred Qualifications
- Degree or Diploma in Aerospace Engineering, Mechanical, Aviation Technology or related technical field.
- Relevant experience within the aviation, aerospace or airline engineering industry is preferred.
- Strong communication and stakeholder management skills.
- Ability to work in a fast paced, multi cultural and customer focused environment.
- Willingness to travel regionally when required.
Why Join Us?
- Work alongside industry leading aviation professionals.
- Support advanced aircraft engine technologies.
- Build meaningful relationships with major airline customers.
- Gain regional and international exposure.
- Grow within a dynamic and technically driven environment.
- Join a collaborative team committed to operational excellence and customer success.
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