Technical Service Representative
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Key skills for this role
About the Role
Rolls-Royce is building a talent pipeline for Technical Service Representatives to support civil engine customers in the Middle East, Africa, and Central Asia. Requires a degree in aerospace/mechanical engineering or related field and experience in aviation/airline engineering support.
Key Skills for This Role
Responsibilities
- Provide 24/7 customer support for operational and technical issues
- Develop strong working relationships with stakeholders at multiple organizational levels
- Provide technical guidance and operational support related to aircraft engines and services
- Monitor engine and system performance, proactively identify issues and support corrective actions
- Coordinate with engineering teams, technical specialists, service partners and airline representatives
- Support airline operational planning including fleet plans, shop visit planning, and business forecast inputs
- Monitor warranties, guarantees, and airline operational trends
- Support introduction of new products and services
- Identify opportunities to expand product and services within customer operations
- Deliver exceptional customer service while ensuring compliance with company standards and safety requirements
Requirements
- Degree or Diploma in Aerospace Engineering, Mechanical, Aviation Technology or related technical field
- Relevant experience within the aviation, aerospace or airline engineering industry
- Strong communication and stakeholder management skills
- Ability to work in a fast paced, multi cultural and customer focused environment
- Willingness to travel regionally when required
Full Job Posting
Job Description
- Position: Technical Service Representative.
- Type: Permanent – Full time.
- Locations: Middle East, Africa & Central Asia (including UAE, KSA, Bahrain, Qatar, Egypt, Ethiopia).
- Behind every successful flight is a world class technical support.
Key Responsibilities
- Provide 24/7 customer support ensuring timely resolution of operational and technical issues.
- Develop strong working relationships with all stakeholders at multiple organizational levels.
- Provide technical guidance and operational support related to aircraft engines, products and associate services.
- Monitor engine and system performance, proactively identify potential issues and supporting corrective actions.
- Coordinate with engineering teams, technical specialists, service partners and airline representatives.
- Support airline operational planning activities including fleet plans, shop visit planning, and business forecast inputs.
- Monitor warranties, guarantees, and airline operational trends while escalating significant findings.
- Support the introduction of new products and services while preparing customers for operational readiness.
- Identify opportunities to expand product and services within customer operations.
- Deliver exceptional customer service while ensuring compliance with Company standards, safety requirements and operational procedures.
Technical Requirements
- Powerplant engine systems and operations.
- Aerospace, aviation or airline engineering support.
- Technical customer support or field service engineering.
- Engine performance monitoring and trouble shooting.
- Airline technical performance monitoring and maintenance environments.
- Aircraft maintenance planning or shop visit processes.
- Mechanical, aerospace or electrical engineering practices.
- Incident management and technical issue resolution.
- Microsoft office and technical reporting tools.
- Customer relationship management in a technical environment.
- Knowledge of Rolls Royce products is a plus.
Preferred Qualifications
- Degree or Diploma in Aerospace Engineering, Mechanical, Aviation Technology or related technical field.
- Relevant experience within the aviation, aerospace or airline engineering industry is preferred.
- Strong communication and stakeholder management skills.
- Ability to work in a fast paced, multi cultural and customer focused environment.
- Willingness to travel regionally when required.
Why Join Us?
- Work alongside industry leading aviation.
- Support advanced aircraft engine technologies.
- Build meaningful relationships with major airline customers.
- Gain regional and international exposure.
- Grow within a dynamic and technically driven environment.
- Join a collaborative team committed to operational excellence and customer success.
Assessment For Future Opportunities
- This evergreen talent pipeline advertisement is intended to identify and engage high potential candidates for future openings.
- Shortlisted applicants may be invited to complete an in person assessment including technical assessments, customer and operational scenario exercises, problem solving evaluations, and interviews.
- Closing Date: 07.07.2026.
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