Technical Service Representative
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Key skills for this role
About the Role
Rolls-Royce is seeking a Technical Service Representative to provide operational fleet and service delivery support for civil engine customers in the Middle East, Africa, and Central Asia.
Key Skills for This Role
Responsibilities
- Provide 24/7 customer support ensuring timely resolution of operational and technical issues
- Develop strong working relationships with stakeholders at multiple organizational levels
- Provide technical guidance and operational support related to aircraft engines and services
- Monitor engine and system performance, proactively identify potential issues and support corrective actions
- Coordinate with engineering teams, technical specialists, service partners and airline representatives
- Support airline operational planning activities including fleet plans, shop visit planning, and business forecast inputs
- Monitor warranties, guarantees, and airline operational trends
- Support the introduction of new products and services
- Identify opportunities to expand product and services within customer operations
- Deliver exceptional customer service while ensuring compliance with Company standards and safety requirements
Requirements
- Technical knowledge of aircraft engines and systems
- Experience in customer service or operational support in aviation
- Ability to work 24/7 on call support
- Strong communication and relationship building skills
Full Job Posting
Job Description
- Position: Technical Service Representative
- Type: Permanent Full time
- Locations: Middle East, Africa & Central Asia (Locations include, but not limited to, UAE, KSA, Bahrain, Qatar, Egypt, Ethiopia)
- Behind every successful flight is a world class technical support. We are continuously building our talent pipeline for future opportunities across the Middle East, Africa and Central Asia region and are looking for dynamic, customer focused professionals who are ready to grow with us.
- Our team provides Operational Fleet and Service Delivery support for Rolls Royce Civil Engine customers within the Middle East, Africa and Central Asia region.
- As part of our future hiring plans, selected candidates maybe be invited to participate in an assessment process to evaluate technical capability, customer service excellence and operational readiness for upcoming opportunities.
Key Responsibilities
- Provide 24/7 customer support ensuring timely resolution of operational and technical issues through appropriate systems and communication channels.
- Develop strong working relationships with all stakeholders at multiple organizational levels to support effective communication and long term partnership.
- Provide technical guidance and operational support related to aircraft engines, products and associate services.
- Monitor engine and system performance, proactively identify potential issues and supporting corrective actions.
- Coordinate with engineering teams, technical specialists, service partners and airline representatives to ensure service continuity and operational reliability.
- Support airline operational planning activities including fleet plans, shop visit planning, and business forecast inputs.
- Monitor warranties, guarantees, and airline operational trends while escalating significant findings where appropriate.
- Support the introduction of new products and services while preparing customers for operational readiness and implementation activities.
- Identify opportunities to expand product and services within customer operations.
- Deliver exceptional and high standards of customer service while ensuring compliance with Company standards, safety requirements and operational procedures.
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