Customer Operations Officer MEA
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Key skills for this role
About the Role
The Service Officer sits at the heart of our Customer Team providing linkage between our Service Lines, Regional Teams and Project organizations.
Key Skills for This Role
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Job Description
The Service Officer sits at the heart of our Customer Team providing linkage between our Service Lines, Regional Teams and Project organizations.
Key Accountabilities
- Developing effective working relationships with the Engineering, Maintenance Planning and Operational Planning teams for your customers
- Influencing the Customer to ensure that maintenance activities are scheduled and executed according to agreed plans.
- Coordinating Rolls-Royce teams in support of on-wing and off-wing activities.
- Responsibility for maintaining and developing the tools and processes to aid the smooth operation for the Aftermarket Operations Team
- Integration and alignment with the Customer Regional Team in Abu Dhabi and the Service Teams in Derby.
Qualifications
- Degree in a technical or numerate discipline (BSc or BEng), or strong relevant experience
- Product and Services Technical Knowledge is required
- Exhibit a commitment to providing exceptional service to customer, supplier and stake holder management
- Broad knowledge of a Customer and Services organisation is desirable and having worked within an aerospace or aviation industry would be an advantage
- Self-motivated with an ability to work in a multifunctional and multicultural environment
- Proficient IT skills, fluent across Microsoft Office suite
- As part of your application please upload any supporting documents
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