Account Manager - Individual Contributor
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Key skills for this role
About the Role
Rolls-Royce is seeking an Account Manager to drive customer engagement and manage airline accounts in the Middle East, Africa and Central Asia region. The role involves defining account strategies, managing contracts, and delivering revenue targets.
Key Skills for This Role
Responsibilities
- Define and implement customer account strategies
- Use account management process to integrate all aspects of Rolls Royce relationship with customers
- Ensure contracts are administered consistently with delivering value to Rolls Royce
- Deliver customer account revenue and cash plan and work with Finance BP to achieve regional targets
- Manage threats and deliver cash and profit opportunities relative to budget
- Work with Sales & Transitions teams in delivering new OE and services sales targets
- Build customer relationships and act as primary interface with Rolls Royce
- Foster new airline relationships and grow Rolls Royce customer base in region
- Set and deliver Customer Satisfaction targets
- Review and validate business forecasting inputs for customer accounts
Requirements
- Experience in account management or customer facing roles in aerospace or related industry
- Strong commercial acumen
Full Job Posting
Role Overview
- As Account Manager in the Middle East, Africa and Central Asia region, you will be based at our regional hub in Abu Dhabi, UAE.
- You will be driving customer engagement, integrating teams to ensure efficient delivery of our contracts and using strong commercial acumen to support the delivery the Company's strategic objectives.
- The Account Manager is the primary or supporting POC for our airline customer accounts.
- It is accountable for the customer experience over the product & service lifecycle.
Key Accountabilities
- Define and implement customer account strategies.
- Use the account management process to integrate all aspects of the Rolls Royce relationship with customers, and direct resources to support the attainment of the account.
- Use the Customer Hub to drive account management discipline.
- Ensure that contracts are administered in a way that is consistent with delivering value to Rolls Royce, including working with internal stakeholders and subject matter experts to resolve disputes and manage contract risks.
- Ensure accounts are managed in accordance with Compliance and ABCEC policies.
- Deliver Customer account revenue & cash plan and work with the Finance BP to achieve regional targets.
- Manage threats and deliver cash and profit opportunities relative to budget.
- Work with the Sales & Transitions teams in delivering new OE and services sales targets.
- Build Customer relationships and act as the primary interface with Rolls Royce.
- Keep assigned customers informed and represent their needs and views within Rolls Royce.
- Foster new airline relationships and grow the Rolls Royce customer base in your region.
- Develop and maintain airframer customer team relationships to maximise Rolls Royce opportunities and represent Rolls Royce at external customer orientated events and conferences.
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