Technical Support Representative

A

Doha - Qatar

What You’ll Do

Key Responsibilities Include

• Provide 24/7 customer support ensuring timely resolution of operational and technical issues through appropriate systems and communication channels.
• Develop strong working relationships with all stakeholders at multiple organizational levels to support effective communication and long-term partnership.
• Provide technical guidance and operational support related to aircraft engines, products and associate services.
• Monitor engine and system performance, proactively identify potential issues and supporting corrective actions.
• Coordinate with engineering teams, technical specialists, service partners and airline representatives to ensure service continuity and operational reliability.
• Support airline operational planning activities including fleet plans, shop visit planning, and business forecast inputs.
• Monitor warranties, guarantees, and airline operational trends while escalating significant findings where appropriate.
• Support the introduction of new products and services while preparing customers for operational readiness and implementation activities.
• Identify opportunities to expand product and services within customer operations.
• Deliver exceptional and high standards of customer service while ensuring compliance with Company standards, safety requirements and operational procedures.

Technical Requirements

• We are looking for candidates with strong technical aptitude and customer engagement capability within the Aviation or Engineering industry.
• Ideal Candidates May Have Experience Or Knowledge In
• Powerplant engine systems and operations
• Aerospace, aviation or airline engineering support
• Technical customer support or field service engineering
• Engine performance monitoring and trouble shooting
• Airline technical performance monitoring and maintenance environments
• Aircraft maintenance planning or shop visit processes
• Mechanical, aerospace or electrical engineering practices
• Incident management and technical issue resolution
• Microsoft office and technical reporting tools
• Customer relationship management in a technical environment
• Knowledge of Rolls-Royce products is a plus

Preferred Qualifications

• Degree or Diploma in Aerospace Engineering, Mechanical, Aviation Technology or related technical field
• Relevant experience within the aviation, aerospace or airline engineering industry is preferred
• Strong communication and stakeholder management skills
• Ability to work in a fast-paced, multi-cultural and customer focused environment
• Willingness to travel regionally when required

Why Join Us?

You Will

• Work alongside industry-leading aviation
• Support advanced aircraft engine technologies
• Build meaningful relationships with major airline customers
• Gain regional and international exposure
• Grow within a dynamic and technically driven environment
• Join a collaborative team committed to operational excellence and customer success
• Ready to help Power Aviation Forward?
• If you are passionate about Aviation technology, customer partnership and technical excellence, we invite you to join us and be part of the team that keeps the world flying.
• as a part of your application please upload any supporting documents or certifications
• closing date 10.06.2026