Technical Support Officer - Onboarding
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Key skills for this role
About the Role
Enhance onboarding processes, coordinate activities, provide guidance on HR systems, and manage employee inquiries while ensuring compliance and effective communication.
Key Skills for This Role
Responsibilities
- Enhance and continuously improve the onboarding process for new joiners at Headquarters and across 11 Regional Hubs
- Ensure seamless onboarding experience by effectively planning, monitoring, and coordinating all onboarding activities
- Design, manage, and facilitate remote onboarding programs to ensure smooth integration of virtual employees
- Coordinate virtual orientation sessions, online introductions, and digital training programs for new hires
- Provide new employees with comprehensive guidance on digital platforms, HR systems, organizational policies, and remote work protocols
- Collaborate with IT and relevant departments to ensure timely provision of laptops, system access, email accounts, and collaboration tools
- Track and ensure completion of online onboarding documentation and mandatory e learning modules
- Act as the primary HR point of contact for new and remote employees, addressing inquiries related to policies, benefits, payroll, and remote work arrangements
- Prepare, maintain, and update complete employee personnel files in compliance with HR policies and procedures
- Update and maintain the IsDB Employee Handbook to effectively support and guide new employees
- Address and resolve employee inquiries related to work visas, contract terms, payroll cycles, allowances, and other employment matters
- Process employment documentation, including appointment letters, payment forms, and related HR paperwork
Requirements
- Bachelor's degree in Human Resources, Business Administration, Management, or a related field
- Minimum of 3 5 years of relevant experience in HR operations, onboarding, or employee services
- Strong coordination and organizational skills
- Excellent communication, interpersonal, and customer service skills
- Ability to manage onboarding programs (onsite and remote)
- Knowledge of HR policies, procedures, and employee lifecycle processes
- Experience with SAP and HR information systems
- Understanding of payroll, contracts, benefits, and employment documentation
- Stakeholder management and cross functional collaboration skills
- Attention to detail and ability to maintain accurate employee records
Full Job Posting
Key Accountabilities
- Enhance and continuously improve the onboarding process for new joiners at Headquarters and across the 11 Regional Hubs.
- Ensure seamless onboarding experience by effectively planning, monitoring, and coordinating all onboarding activities.
- Design, manage, and facilitate remote onboarding programs to ensure smooth integration of virtual employees into the organization.
- Coordinate virtual orientation sessions, online introductions, and digital training programs for new hires.
- Provide new employees with comprehensive guidance on digital platforms, HR systems, organizational policies, and remote work protocols.
- Collaborate with IT and relevant departments to ensure timely provision of laptops, system access, email accounts, and collaboration tools.
- Track and ensure completion of online onboarding documentation and mandatory e learning modules.
- Act as the primary HR point of contact for new and remote employees, addressing inquiries related to policies, benefits, payroll, and remote work arrangements.
- Prepare, maintain, and update complete employee personnel files in compliance with HR policies and procedures.
- Update and maintain the IsDB Employee Handbook to effectively support and guide new employees.
- Address and resolve employee inquiries related to work visas, contract terms, payroll cycles, allowances, and other employment matters.
- Process employment documentation, including appointment letters, payment forms, and related HR paperwork.
Academic and Professional Qualification
- Bachelor's degree in Human Resources, Business Administration, Management, or a related field.
- Minimum of 3 5 years of relevant experience in HR operations, onboarding, or employee services.
- Professional HR certification (e.g., SHRM CP, CIPD, CHRM, or equivalent) is an advantage.
Key Skills & Necessary Knowledge
- Strong coordination and organizational skills.
- Excellent communication, interpersonal, and customer service skills.
- Ability to manage onboarding programs (onsite and remote).
- Knowledge of HR policies, procedures, and employee lifecycle processes.
- Experience with SAP and HR information systems.
- Understanding of payroll, contracts, benefits, and employment documentation.
- Stakeholder management and cross functional collaboration skills.
- Attention to detail and ability to maintain accurate employee records.
- Knowledge of relocation and visa processes is an advantage.
Languages
- English: Mandatory
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