Technical Support & Implementation Engineer
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Key skills for this role
About the Role
We are seeking a skilled Technical Support & Implementation Engineer to handle software installations, device configurations, and technical support for our solutions. The role involves working with Android devices, networking, RFID hardware, and providing both remote and on-site customer support.
Key Skills for This Role
Responsibilities
- Install, configure, and support software solutions at customer locations and remotely
- Configure and troubleshoot Android devices, handheld scanners, and related hardware
- Set up and support RFID devices, barcode scanners, and other IoT sensors and hardware
- Perform device configuration, system setup, and connectivity troubleshooting
- Diagnose and resolve hardware, software, and other solution related issues
- Provide online (remote) support and conduct customer site visits when required
- Support customers during deployments, go live, and post implementation phases
- Coordinate with internal technical teams for issue escalation and resolution
- Maintain clear documentation of installations, issues, and fixes
Requirements
- 2 4 years of experience in technical support, system implementation, or field support
- Strong knowledge of software installation and troubleshooting
- Good understanding of networking fundamentals (LAN, WAN, Wi Fi, IP configuration)
- Hands on experience with Android OS and device setup
- Basic working knowledge of RFID technology and device handling
- Experience with hardware troubleshooting and field installations
Full Job Posting
Job Summary
- We are seeking a skilled and customer focused Technical Support & Implementation Engineer to handle software installations, device configurations, and technical support for our solutions.
- The role involves working with Android devices, networking, RFID hardware, and providing both remote and on site customer support.
- The ideal candidate should have strong troubleshooting skills, a positive attitude, and the ability to learn and adapt quickly.
Key Responsibilities
- Install, configure, and support software solutions at customer locations and remotely
- Configure and troubleshoot Android devices, handheld scanners, and related hardware
- Set up and support RFID devices, barcode scanners, and other IoT sensors and hardware
- Perform device configuration, system setup, and connectivity troubleshooting
- Diagnose and resolve hardware, software, and other solution related issues
- Provide online (remote) support and conduct customer site visits when required
- Support customers during deployments, go live, and post implementation phases
- Coordinate with internal technical teams for issue escalation and resolution
- Maintain clear documentation of installations, issues, and fixes
Required Skills & Experience
- 2 4 years of experience in technical support, system implementation, or field support
- Strong knowledge of software installation and troubleshooting
- Good understanding of networking fundamentals (LAN, WAN, Wi Fi, IP configuration)
- Hands on experience with Android OS and device setup
- Basic working knowledge of RFID technology and device handling
- Experience with hardware troubleshooting and field installations
- Ability to learn new tools and technologies quickly
- Good to have knowledge of RFID and other IoT technologies
Pay
- SAR 3,000 SAR 5,000 per month
Application Questions
- Age?
- Nationality?
- Married?
- Current Location?
- Current Salary?
- Expected Salary?
- Notice Period?
- Reason for leaving current job?
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