Technical Support Engineer

The Technical Support Engineer will be responsible for providing assistance and support to the Customer Service Engineers in diagnosing, troubleshooting, and debugging sophisticated optical/electro-mechanical equipment, computer systems coupled with complex software solutions.

Be the lead/owner and provide solutions to field raised issues where the Customer Service Engineer has been unable to resolve these issues in the systems at customers’ sites, including thoroughly recognizing the real problem, aligning for resources, gap analysis, providing POAs; or, if the depth of technical understanding requires, reporting to relevant other engineering teams, host meetings of multiple teams to discuss the technical issues in details, acquire POAs with consensus until issues resolved. Be able to complete this with a timely manner.

Be available to travel within region and worldwide to support escalated issues on site.

Travel percentage estimated to be 25-50% domestic and international

Able to clearly detail troubleshooting processes, technical findings, provide service and postmortem reports.

Supporting NPI and product sustaining/cost of service reduction by suggesting on improvement opportunities, participating, or owning certain operations in new project introductions and/or continuous improvement projects.

May be involved in customer installation, relocation, and upgrade of equipment as well as providing training to KLA and non KLA personnel.

Master's Level Degree and 0 years related work experience; Bachelor's Level Degree and related work experience of 2 years; OR equivalent work experience

Interns are eligible for some of the benefits listed.

Our pay ranges are determined by role, level, and location.

The range displayed reflects the pay for this position in the primary location identified in this posting.

Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training.

We are committed to complying with all applicable federal and state minimum wage requirements where applicable.