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Technical Support Engineer (French Fluent)
Wingify
IND
Full-time
Entry · 2+ years experience
Onsite
Discovered 3 weeks ago
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- We bring client satisfaction
- We are impactful
- We go above and beyond
- We live as one team, one dream
- Handle customer support tickets assigned through a round-robin ticketing system, ensuring timely resolution within defined SLAs.
- Provide expert technical support via email, chat, and phone, addressing complex customer inquiries and troubleshooting product-related issues.
- Collaborate with Development, QA, and Product Management teams to resolve customer issues and provide feedback for product improvements.
- Log and track software defects using our bug tracking system (e.g., Jira), ensuring timely resolution.
- Collaborate with the Sales and Customer Success teams to ensure seamless customer onboarding and ongoing support.
- Fluent in French and English (written and spoken).
- Strong understanding of web applications, HTML, JavaScript, CSS, and jQuery (mandatory).
- Proven experience supporting B2B SaaS customers in a technical support environment.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to analyze logs and diagnose technical issues.
- Proactive, customer-focused, and able to manage multiple priorities.
- Experience with bug tracking systems (e.g., Jira) and CRM tools (e.g., Salesforce).
- 2–6 years of experience in Technical Support, Product Support, or a similar customer-facing technical role.
- Bachelor's degree in Computer Science or a related field.
- Strong understanding of web technologies and SaaS products.
- Excellent written and verbal communication skills in both French and English .
- Experience working with remote teams.
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