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Technical Account Manager - Customer support specialist - EMEA/US
Wingify
Remote, IND
Full-time
Entry · 2+ years experience
Remote
Discovered 6 days ago
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- Serve as the primary technical contact for assigned customers, building and maintaining strong relationships.
- Provide expert technical support via email , chat , and phone , addressing complex customer inquiries and troubleshooting technical challenges within the defined SLAs.
- Collaborate with Development, QA, and Product Management teams to resolve customer issues and provide feedback for product improvements.
- Log and track software defects using our bug tracking system (e.g., Jira), ensuring timely resolution.
- Collaborate with the Sales and Customer Success teams to ensure seamless customer onboarding and ongoing support.
- Strong understanding of web applications, HTML , JavaScript , CSS , and jQuery (mandatory).
- Proven experience in supporting enterprise customers and managing technical accounts.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to analyze logs and diagnose complex technical issues.
- Proactive, results-oriented, and able to manage multiple priorities.
- Experience with bug tracking systems (e.g., Jira) and CRM tools (e.g., Salesforce).
- 2 - 6 years of experience in a technical account management or customer support role.
- Bachelor’s degree in Computer Science or a related field.
- Strong understanding of web technologies and SaaS products.
- Excellent written and verbal communication skills.
- Experience working with remote teams.
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