Technical Support Engineer| Ebeam OR High Vacuum

• Review and validate technical procedures (e.g., eSL10, eDRX1) on in-house tools prior to production deployment.
• Ensure clarity, accuracy, and safety prioritization in Issue Correction Requests (ICRs).

• Manage the end-to-end lifecycle of ICRs, from submission through resolution.
• Coordinate tool validation, stakeholder communication, and post-release reviews.

• Lead technical escalations by identifying root causes and executing structured Plans of Action (POAs).
• Collaborate with engineering and service teams to ensure timely resolution.

• Participate in Follow-the-Sun (FTS) support programs, including 5x24 or 7x24 coverage models.
• Ensure seamless handoffs and consistent customer experience across global hubs.

• Maintain organized documentation of tool issues, fixes, and best practices.
• Contribute to internal knowledge bases and training materials.

• Interface with field teams and customers to intake support cases using structured engagement forms.
• Gather detailed logs, problem statements, and target metrics for efficient troubleshooting.

• Develop deep technical knowledge of E-Beam subsystems (e.g., TMAC, ASC, CSSI, RAID).
• Support diagnostics and contribute to subsystem-level issue resolution.

• At least 5 years of semiconductor metrology tool maintenance experience.
• Must be able to travel domestic and international of at least 30%
• Hands-on experience in hardware and software integration, testing and troubleshooting in semiconductor wafer inspection systems is an advantage
• Excellent data analytical and diagnostic skills
• Good presentation and communication skills
• Proficient with all Windows office suite applications such as Excel, PowerPoint, Power BI
• Hands-on experience with E-Beam products is highly preferred.
• High Vacuum experience preferred.
• Basic knowledge of Electron beam microscopy.
• Strong project management skills are a plus.

5 years of related experience with a Bachelors degree; or 3 years experience with a Master's degree; or equivalent experience

Interns are eligible for some of the benefits listed.

Our pay ranges are determined by role, level, and location.

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