Technical Support Engineer

Role Overview

Responsibilities

• Provide post-sales break-fix support, consulting, and stakeholder collaboration to resolve technical issues.
• Support infrastructure design, deployment, testing, verification, and optimization.
• Coordinate with customers, Product, and Engineering teams to resolve issues.
• Maintain competency across the company’s product line and technologies.
• Create and update knowledge base content for customer solutions.
• Understand critical account infrastructure and provide enhanced support.
• Reproduce customer issues in the lab before escalating them internally.

Requirements

• Customer-facing Technical Support Engineer or Systems Engineer experience is required.
• Network security experience in support, design, consulting, or operations is required.
• Strong knowledge of Unix, virtualization, scripting, APIs, networking, and security protocols is required.
• Experience with security appliance installation, configuration, and operation in complex environments is required.
• Strong information security knowledge and troubleshooting skills are required.
• Written and spoken English proficiency is required.
• FreeBSD, PostgreSQL, and Industrial Control Systems security experience are required.
• A relevant bachelor’s degree or equivalent education, training, or experience is required.

About Nozomi Networks

Benefits

• Country-customized benefits may include health and wellness, financial, work-life balance, and flexible time-off programs.