greenhouse

Technical Support Engineer

Nozomi Networks

QAT

Mid

Discovered 2 days ago

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In this role you will:

Embody the Nozomi Networks Cultural Pillars and our mission to protect what matters most with transparency and trust

Provide post-sales break-fix, consulting, and collaboration with all stakeholders to resolve technical issues.

Perform exceptional customer service relating to infrastructure design, deployment, testing and verification, as well as optimisation as needed.

Drive interactions with customers for resolution of issues while interacting internally with Product and Engineering Teams as needed.

Develop and maintain core competency on Nozomi Networks entire product line and technologies.

Create knowledge base content where none exists while updating existing to correctly position solutions.

Understanding of critical account infrastructure and technical environments.

Provide white-glove treatment for critical accounts.

Replicate and reproduce customer issues in the lab prior to escalating issue internally.

To be successful in this opportunity, you will have:

Proven experience working in customer-facing roles as Technical Support Engineer or Systems Engineer.

Experience in network security in a support, design, consultancy or operations role.

Strong knowledge of Unix Systems, virtualisation technologies, scripting, and API integrations.

Knowledge of common networking, security protocols and applications.

Detailed technical experience in installations, configuration and operation of security appliances in large complex environments.

Strong knowledge of information security principles.

Excellent troubleshooting skills.

Strong communication (written/verbal) and presentation skills.

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