Technical Support Engineer

Role Overview

Responsibilities

• Provide post-sales break-fix support, consulting, and stakeholder collaboration to resolve technical issues.
• Support infrastructure design, deployment, testing, verification, and optimization.
• Coordinate with customers, product teams, and engineering teams to resolve issues.
• Maintain product and technology competency and create or update knowledge base content.
• Understand critical account environments and provide enhanced support for critical accounts.
• Reproduce customer issues in a lab before escalating them internally.

Required Qualifications

• Customer-facing experience as a Technical Support Engineer or Systems Engineer.
• Network security experience in support, design, consultancy, or operations.
• Strong knowledge of Unix systems, virtualization, scripting, and API integrations.
• Knowledge of networking and security protocols and applications.
• Experience installing, configuring, and operating security appliances in complex environments.
• Strong information security knowledge and troubleshooting skills.
• Strong written, verbal, and presentation communication skills.
• Working proficiency in written and spoken English.
• Ability to work with confidentiality and data privacy protocols.
• Comfort with FreeBSD and knowledge of PostgreSQL.
• Bachelor’s degree or equivalent education, training, or experience in a relevant computing field.
• Experience with Industrial Control Systems security projects.

Workplace

• The supplied job description does not explicitly specify remote, hybrid, onsite, or field work.

About Nozomi Networks

Benefits

• Country-specific benefits may include health and wellness, financial benefits, work-life balance, and flexible time off.

Additional Checks

• Successful candidates will be subject to background verification checks.