Technical Support Engineer

Company Overview

Role Overview

Responsibilities

• Provide post-sales break-fix support, consulting, and stakeholder collaboration to resolve technical issues.
• Support infrastructure design, deployment, testing, verification, and optimization for customers.
• Coordinate with customers, Product, and Engineering teams to resolve issues.
• Maintain product knowledge and create or update knowledge base content.
• Support critical accounts and understand their infrastructure and technical environments.
• Reproduce customer issues in the lab before escalating them internally.

Requirements

• Experience in a customer-facing Technical Support Engineer or Systems Engineer role.
• Experience in network security across support, design, consultancy, or operations.
• Strong knowledge of Unix systems, virtualization, scripting, API integrations, networking, and security protocols.
• Technical experience with security appliance installation, configuration, and operation in complex environments.
• Strong information security knowledge and troubleshooting skills.
• Strong communication and presentation skills, with written and spoken English proficiency.
• Comfort with confidentiality and data privacy protocols, FreeBSD, and PostgreSQL.
• Bachelor’s degree in Computer Engineering, Computer Science, or equivalent education, training, or experience.
• Experience in Industrial Control Systems security projects.

Benefits

• Country-customized health and wellness, financial, work-life balance, and flexible time-off benefits.

Additional Information

• Successful candidates will be subject to background verification checks.