Technical Support Agent

Provide first-level support for POS hardware/software and PAR products

Resolve operational and technical issues quickly and efficiently

Log and manage incidents using our service management tools

Follow escalation workflows and contribute to our knowledge base

Deliver exceptional service that fosters total customer satisfaction

Complete administrative support tasks related to customer service

Analyze issues and apply sound judgment to determine resolutions

Collaborate with internal teams and third-party engineers as needed

Interview #1: Phone Screen with Talent Acquisition Team

Interview #2: Video interview with the Team (via MS Teams)

PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, or for your role at PAR, please contact accommodations@partech.com . If you’d like more information about your EEO rights as an applicant, please visit the US Department of Labor's website.