Site Reliability Engineer I

• Monitor and support the reliability, performance, and scalability of PAR's cloud platforms and SaaS services

• Help build and maintain monitoring, alerting, dashboards, and observability solutions

• Support tracking of Service Level Indicators (SLIs), Service Level Objectives (SLOs), and reliability metrics

• Participate in incident response, troubleshooting, escalation, and service restoration activities

• Contribute to root cause analysis and blameless postmortems that drive continuous improvement

• Develop and maintain automation scripts to reduce manual effort and eliminate operational toil, using AI-assisted tools where useful

• Help identify monitoring and observability gaps through data analysis

• Assist in creating and maintaining runbooks, operational procedures, and troubleshooting workflows

• Support Kubernetes platform operations and containerized application deployments

• Assist with Infrastructure as Code initiatives using Terraform and related tooling

• Collaborate with Engineering teams to improve application reliability and operational readiness

• Participate in change management reviews and production readiness assessments

• Help analyse system trends, performance metrics, and operational data to identify improvements

• Support capacity planning, performance optimization, and disaster recovery activities

• Partner with Security teams on vulnerability remediation and operational compliance activities

• Participate in rotational shift coverage and on-call support for critical production systems

Interview #1: Phone or Video Screen with Talent Acquisition Team

Interview #2: Video interview with the Hiring Manager (via MS Teams)

Interview #3: Video interview with the Team (via MS Teams)

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