Key Account Manager

Own the full commercial relationship for assigned accounts: strategic account planning, pricing, contract management, renewals, product line penetration, and profitability.

Build and maintain accurate sales forecasts using a consistent qualification framework (MEDDIC+U), with weekly pipeline reviews and disciplined CRM hygiene in Salesforce.

Develop, manage, and close upsell and cross-sell opportunities across PAR's product lines — POS, Payments, Ordering, and PAR Ops — in collaboration with product-line experts.

Own the renewal timeline for assigned accounts per PAR's documented renewal process: discovery call, partnership review, deep dive, and pricing proposal, including soft/hard notice cadence and legal coordination.

Monitor account health at the relationship level and step in when issues — order holds, billing disputes, service delays — put a renewal or expansion at risk, partnering with the account's CSM, Support, and Accounts Receivable to keep the commercial relationship intact while they own resolution

Coordinate with the Franchise Account Management (FAM) team to drive product adoption and sales efforts at the franchisee level within assigned accounts.

Partner with Customer Success Advisors to conduct Strategic Business Reviews (SBRs), and with product-line Customer Success Managers and Technical Account Managers to surface cross-sell opportunities.

Maintain accurate, current account data across CRM systems, and use call intelligence tools (Gong) to support coaching, forecasting accuracy, and account continuity during handoffs.

Represent PAR at relevant industry events, trade shows, and association meetings alongside customers.

Interview #1: Video Screen with Talent Acquisition Team

Interview #2: Video interview with the Hiring Manager (via MS Teams)

Interview #3: Video interview with the Team (via MS Teams)

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