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Technical Leader

Abdul Latif Jameel
Jeddah, KSA
Full-time
Entry
Onsite
Discovered 3 weeks ago
Automotive diagnosticsVehicle testingAutomotive repair assessmentParts identification and availability checkingCustomer serviceJob order documentation
Free

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Automotive diagnosticsVehicle testingAutomotive repair assessment
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About Abdul Latif Jameel

Abdul Latif Jameel operates diversified businesses across the Middle East, North Africa, and Turkey.

The company has extensive automotive expertise and operates a large vehicle distribution network in Saudi Arabia.

Purpose of the Job

Diagnose and test vehicles to determine symptoms and repair needs so repairs are completed correctly the first time.

Perform final inspections of completed repairs and ensure customer requests are addressed in a timely manner.

Key Accountabilities

  • Confirm the repair symptom with the customer so the required repair is understood.
  • Conduct diagnostics to identify causes, repairs, and parts to be replaced.
  • Stop work and seek regional TMC support when the cause of a symptom cannot be identified.
  • Place identification markers on vehicles for repair or maintenance.
  • Perform final inspections of completed repairs to ensure customer satisfaction.

Major Activities

  • Confirm customer repair requests using the job order form.
  • Document diagnostics, required repairs, and replacement parts on the job order form.
  • Confirm availability of required repair parts with the Parts Advisor.
  • Explain work performed and estimated completion time to the customer.
  • Identify the appropriate technician using the technician skill board.
  • Verify with the customer that the repair request has been resolved.

Minimum Qualifications

  • Vocational or technical school graduation or equivalent is required.
  • At least 10 years of automotive experience is required.
  • Computer literacy is required.

Job-Specific Skills

  • Time management, service orientation, active learning, cooperation, dependability, and stress tolerance are emphasized.
  • The role requires initiative, achievement orientation, alertness, problem-solving, judgment, decision-making, and social perceptiveness.
  • A positive, accountable, helpful, willing-to-learn, and service-focused work attitude is expected.

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