Technical Consultant
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Key skills for this role
Role Overview
Exclusive Networks is a global cybersecurity go-to-market specialist serving partners and end customers across more than 45 countries.
The company provides managed security, technical accreditation, training, and curated cybersecurity product portfolios.
Key Skills for This Role
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About the company
Exclusive Networks is a global cybersecurity go-to-market specialist serving partners and end customers across more than 45 countries.
The company provides managed security, technical accreditation, training, and curated cybersecurity product portfolios.
About the role
The Technical Consultant supports enterprise customers with Extreme Networks solutions across switching, wireless, NAC, and SD-WAN.
Duties and responsibilities
- Install, configure, support, implement, migrate, upgrade, and troubleshoot enterprise networking solutions.
- Monitor network performance and resolve issues within SLA timelines, including coordination with OEM TAC teams.
- Prepare HLD/LLD documents, implementation materials, network diagrams, and technical reports.
- Conduct health checks, preventive maintenance, and firmware or software upgrades.
- Support customer proof-of-concept, testing, and deployment activities.
- Collaborate with pre-sales, project, and support teams on project delivery.
- Provide technical training and knowledge transfer to customers and internal teams.
- Maintain certifications and continuously improve technical knowledge.
Qualifications and experience
- Bachelor's degree in Engineering, Computer Science, Information Technology, or a related field.
- 3–8 years of experience in enterprise networking, wireless, switching, and network security solutions.
- Hands-on experience with Extreme Networks Switching, Wireless, NAC, SD-WAN, and Cloud IQ.
- Strong knowledge of LAN/WAN, VLAN, STP, routing, wireless technologies, and network troubleshooting.
- Experience with enterprise network implementation, configuration, migration, and support.
- Experience with customer deployments, troubleshooting, root cause analysis, and OEM TAC coordination.
- Extreme networking certifications are preferred; multi-vendor networking knowledge is advantageous.
- Strong communication, presentation, documentation, and multi-project management skills.
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