Technical Business Analyst
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Key skills for this role
About the Role
Engage stakeholders for requirements analysis, document technical specifications, support banking systems, and ensure compliance with payment industry standards.
Key Skills for This Role
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Core Responsibilities And Accountabilities
- Requirements Gathering and Analysis:
- Engage with stakeholders to define and understand business goals, processes, and challenges related to cards and payment systems.
- Conduct detailed analysis of business requirements and translate them into comprehensive, precise technical requirement documents (TRDs).
- Technical Documentation:
- Draft and maintain in-depth technical specifications for system design, API integrations, and workflows related to card infrastructure and payment systems.
- Document system architecture, ensuring alignment with business objectives and operational scalability.
- Collaboration and Stakeholder Management:
- Work closely with developers, operations, and product teams to ensure technical feasibility and alignment with requirements.
- Act as the primary point of contact between business and technical teams, facilitating seamless communication and collaboration.
• Banking Systems Expertise
- Utilize deep knowledge of banking systems and card management infrastructure to design and support advanced features like spend tracking, dynamic reporting, and expense management.
- Ensure compliance with industry standards, including PCI-DSS, and support risk management initiatives related to card operations.
- Production Support:
- Lead efforts to identify, diagnose, and resolve production issues, ensuring system reliability and minimizing disruptions.
- Collaborate with IT and operational teams to enhance system performance and scalability.
- Strategic Insights and Innovation:
- Stay informed about the latest trends and technologies in banking, fintech, and card systems.
- Proactively recommend innovative solutions and process improvements to enhance platform functionality and operational efficiency.
- Ongoing Technical Support: Post-implementation support for the client Product and Business teams to help configure and onboard new corporates on systems.
Skills
- Experience with SaaS, spend and expense management platforms or payment gateways.
- Familiarity with payment trends, open banking, BaaS and other global trends.
- Knowledge of compliance standards, such as PCI-DSS, and data security protocols.
- Exposure to designing user-centric financial platforms with a focus on intuitive UI/UX.
- Knowledge in banking product development, back-end and front-end development.
- Familiarity with advanced tools for business process modeling, and project management tools, such as Visio, BPMN, or Lucid charts
- Experience in ERP systems and expense management platforms like Concur, SAP, or similar tools
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